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[Resolved] site key not working

This support ticket is created 2 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by Waqar 2 years, 2 months ago.

Assisted by: Waqar.

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#2620943

site key not registering

#2620981

Hi,

Welcome to and I'd be happy to assist.

Are you seeing any error or warning when trying to register Toolset site key?

To make sure that the site key works, I'll suggest the following steps:

1. From the Toolset's sites management page ( https://toolset.com/account/sites/ ), delete the existing key.

2. Next, please generate a new one, making sure to use the same address that is used in the website's "Site Address" field.
( at WP Admin -> Settings -> General )

3. Lastly, please go to your website WP Admin -> Plugins -> Add New -> Commercial and register with this new key.

If the new key still doesn't register successfully, see if any errors or warnings are recorded on the Toolset installer support page at:
{yourwebsite.com}/wp-admin/admin.php?page=otgs-installer-support

Note: you'll replace {yourwebsite.com} with your actual website's address.

I hope this helps and please let me know if you need any further assistance around this.

regards,
Waqar

#2621045

i solved the previous situation, but now i have another one.... i installed the Toolset module and wanted to add the breaking news slider to my main home page, and it gave me a not acceptable! error...

New threads created by Waqar and linked to this one are listed below:

https://toolset.com/forums/topic/split-adding-slider-to-the-homepage/

#2621271

Glad that it's sorted now.

I've created a separate ticket for your new question and will follow up on that shortly.
( ref: https://toolset.com/forums/topic/split-adding-slider-to-the-homepage/ )

You're welcome to mark this ticket as resolved and start a new one for each new question or concern.