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[Resolved] site key not working

This support ticket is created 5 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 1 reply, has 2 voices.

Last updated by Christian Cox 5 years, 3 months ago.

Assisted by: Christian Cox.


I am trying to register Toolset on my site but every time I try I get a message saying the site key is invalid for my website - hidden link


Hi, please go to and click the trash icon next to the key you have created for your site. Then create a new key for the site without www in the URL: hidden link. Copy the new key, and go to your wp-admin area. Go to Plugins > Add New and click the Commercial submenu. Scroll down to the Toolset panel and click the "Unregister Toolset from this site" button if it is visible, or click "Register" if it is visible. Paste your new key directly into this field, and try to register again. If this doesn't work, I'll need to take a closer look.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.