site key not working

This support ticket is created 6 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/New_York (GMT-04:00)

Tagged: Toolset Starter Theme, Using Toolset Starter

This topic contains 1 reply, has 2 voices.

Last updated by Christian Cox 6 years, 1 month ago.

Assisted by: Christian Cox.

Author

Posts

November 1, 2018 at 6:05 pm #1138340

davidJ-13

I am trying to register Toolset on my site but every time I try I get a message saying the site key is invalid for my website - hidden link

November 1, 2018 at 7:08 pm #1138356

Christian Cox

Hi, please go to https://toolset.com/account/sites and click the trash icon next to the key you have created for your site. Then create a new key for the site without www in the URL: hidden link. Copy the new key, and go to your wp-admin area. Go to Plugins > Add New and click the Commercial submenu. Scroll down to the Toolset panel and click the "Unregister Toolset from this site" button if it is visible, or click "Register" if it is visible. Paste your new key directly into this field, and try to register again. If this doesn't work, I'll need to take a closer look.