Home › Toolset Professional Support › [Resolved] site key not matching
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This topic contains 9 replies, has 3 voices.
Last updated by colinb-4 2 years, 5 months ago.
Assisted by: Shane.
Tell us what you are trying to do? error is coming up with communication error site key not matching? I have deregistered then made a new key and the same error is appearing
Is there any documentation that you are following?
Is there a similar example that we can see?
What is the link to your site? hidden link
Languages: English (English ) Spanish (Español )
Timezone: Europe/London (GMT+00:00)
In the backend of our system I can see the site registered is for the address hidden link rather than hidden link
The URL must be an exact match. If you use the "Get a key for this site" link then it ensures that the registered URL is the correct URL.
Can you please try again, making sure that the URL is correct (i.e. whether it should or should not use www).
Sorry Nigel, yes the url is hidden link and the site registration is the same.
I also when trying to create a new post received a critical error from word press and received this email can not create a new post and I have received this error, WordPress caught an error with one of your plugins, Toolset Blocks.
Not sure if this is related
Languages: English (English ) Spanish (Español )
Timezone: Europe/London (GMT+00:00)
Do you have details of any errors from your debug.log?
It's possible the site key error could be falsely reported and reflect some other error on the site.
Hi Colin,
Lets try to solve the registration issue before investigating any other problems.
Firstly Nigel mentioned that the website should be registered with the URL hidden link and NOT hidden link
Can you re-register your site with this URL instead and let me know if the issue still remains.
Thanks,
Shane
Thanks Shane yes that is correct the site key error worked once changed to hidden link
However, when I try to create a new post I receive this error when I turn debug on
Fatal error: Uncaught TypeError: Argument 2 passed to OTGS\Toolset\Views\Controllers\Admin\ContentTemplate::set_default_content_template_meta() must be an instance of WP_Post, null given, called in /home/franchi1/businessfranchiseaustralia.com/wp-includes/class-wp-hook.php on line 303 and defined in /home/franchi1/businessfranchiseaustralia.com/wp-content/plugins/toolset-blocks/backend/Controllers/Admin/ContentTemplate.php:138 Stack trace: #0 /home/franchi1/businessfranchiseaustralia.com/wp-includes/class-wp-hook.php(303): OTGS\Toolset\Views\Controllers\Admin\ContentTemplate->set_default_content_template_meta(0, NULL, false) #1 /home/franchi1/businessfranchiseaustralia.com/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(false, Array) #2 /home/franchi1/businessfranchiseaustralia.com/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #3 /home/franchi1/businessfranchiseaustralia.com/wp-includes/post.php(4479): do_action('wp_insert_post', 0, NULL, false) #4 /home/franchi1/businessfranchiseaustralia.com/wp-admin in /home/franchi1/businessfranchiseaustralia.com/wp-content/plugins/toolset-blocks/backend/Controllers/Admin/ContentTemplate.php on line 138
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hi Shane ,
I went to toolset debug information
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If this helps.
Hi Colin,
Thank you for sharing the debug information.
Would you mind allowing me to have temporary admin access to the site so that I can have a further look at this for you ?
I've enabled the private fields for your next response.
Thanks,
Shane
Hi Karmen,
I believe this is an issue with your wordpress install or server itself.
The problem is with all the Plugins disabled and theme set to the default wordpress theme, i'm still not able to create even a basic post.
There are 2 things I will suggest here.
1. Go to the link below and try to reinstall your wordpress version.
hidden link
Once that is done please let me know if the issue still remains.
2. Contact your server support and have them cycle through the various versions of php 7 that they have available and let me know if the problem still remains then.
Thanks,
Shane
My issue is resolved now. Thank you!