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[Resolved] site key not matching

This support ticket is created 2 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 9 replies, has 3 voices.

Last updated by colinb-4 2 years, 5 months ago.

Assisted by: Shane.

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#2175715
Screen Shot 2021-09-22 at 4.05.54 pm.png

Tell us what you are trying to do? error is coming up with communication error site key not matching? I have deregistered then made a new key and the same error is appearing

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site? hidden link

#2175887

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Screenshot 2021-09-22 at 09.28.44.png

In the backend of our system I can see the site registered is for the address hidden link rather than hidden link

The URL must be an exact match. If you use the "Get a key for this site" link then it ensures that the registered URL is the correct URL.

Can you please try again, making sure that the URL is correct (i.e. whether it should or should not use www).

#2176067

Sorry Nigel, yes the url is hidden link and the site registration is the same.
I also when trying to create a new post received a critical error from word press and received this email can not create a new post and I have received this error, WordPress caught an error with one of your plugins, Toolset Blocks.

Not sure if this is related

#2176319

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Do you have details of any errors from your debug.log?

It's possible the site key error could be falsely reported and reflect some other error on the site.

#2176321

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Colin,

Lets try to solve the registration issue before investigating any other problems.

Firstly Nigel mentioned that the website should be registered with the URL hidden link and NOT hidden link

Can you re-register your site with this URL instead and let me know if the issue still remains.

Thanks,
Shane

#2176753

Thanks Shane yes that is correct the site key error worked once changed to hidden link

However, when I try to create a new post I receive this error when I turn debug on

Fatal error: Uncaught TypeError: Argument 2 passed to OTGS\Toolset\Views\Controllers\Admin\ContentTemplate::set_default_content_template_meta() must be an instance of WP_Post, null given, called in /home/franchi1/businessfranchiseaustralia.com/wp-includes/class-wp-hook.php on line 303 and defined in /home/franchi1/businessfranchiseaustralia.com/wp-content/plugins/toolset-blocks/backend/Controllers/Admin/ContentTemplate.php:138 Stack trace: #0 /home/franchi1/businessfranchiseaustralia.com/wp-includes/class-wp-hook.php(303): OTGS\Toolset\Views\Controllers\Admin\ContentTemplate->set_default_content_template_meta(0, NULL, false) #1 /home/franchi1/businessfranchiseaustralia.com/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(false, Array) #2 /home/franchi1/businessfranchiseaustralia.com/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #3 /home/franchi1/businessfranchiseaustralia.com/wp-includes/post.php(4479): do_action('wp_insert_post', 0, NULL, false) #4 /home/franchi1/businessfranchiseaustralia.com/wp-admin in /home/franchi1/businessfranchiseaustralia.com/wp-content/plugins/toolset-blocks/backend/Controllers/Admin/ContentTemplate.php on line 138
There has been a critical error on this website. Please check your site admin email inbox for instructions.

#2177021

Hi Shane ,

I went to toolset debug information

{"core":{"Wordpress":{"Multisite":"No","SiteURL":"https:\/\/businessfranchiseaustralia.com.au","HomeURL":"https:\/\/businessfranchiseaustralia.com.au","Version":"5.8.1","PermalinkStructure":"\/%year%\/%monthnum%\/%day%\/%postname%\/","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp_template, project, wp-types-group, wp-types-user-group, wp-types-term-group, view, view-template, find_a_franchise, franchises_for_sale, free_listing, old_issues, webform, professional-service, featured-brand, latest-news, expert-advice, blog, wpa-helper, wp_stream_alerts, et_theme_builder, et_template, et_header_layout, et_body_layout, et_footer_layout","PostSatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wp_stream_enabled, wp_stream_disabled, hidden"},"Server":{"jQueryVersion":"3.6.0","PHPVersion":"7.4.23","MySQLVersion":"5.5.5","ServerSoftware":"Apache"},"PHP":{"MemoryLimit":"1024M","UploadMax":"128M","PostMax":"128M","TimeLimit":"300","MaxInputVars":"10000"}},"plugins":{"active_plugins":{"custom-taxonomy-order-ne\/customtaxorder.php":{"Name":"Custom Taxonomy Order","PluginURI":"https:\/\/wordpress.org\/plugins\/custom-taxonomy-order-ne\/","Version":"3.3.0","Author":"Marcel Pol","AuthorURI":"https:\/\/timelord.nl\/","TextDomain":"custom-taxonomy-order-ne","DomainPath":"\/lang\/","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","Title":"Custom Taxonomy Order","AuthorName":"Marcel Pol"},"disable-comments\/disable-comments.php":{"Name":"Disable 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If this helps.

#2177455

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Colin,

Thank you for sharing the debug information.

Would you mind allowing me to have temporary admin access to the site so that I can have a further look at this for you ?

I've enabled the private fields for your next response.

Thanks,
Shane

#2178725

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Karmen,

I believe this is an issue with your wordpress install or server itself.

The problem is with all the Plugins disabled and theme set to the default wordpress theme, i'm still not able to create even a basic post.

There are 2 things I will suggest here.

1. Go to the link below and try to reinstall your wordpress version.
hidden link

Once that is done please let me know if the issue still remains.

2. Contact your server support and have them cycle through the various versions of php 7 that they have available and let me know if the problem still remains then.

Thanks,
Shane

#2184309

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.