[Resolved] Site key not matching

[Author]

Posts

[lisaJ-3]

I am trying to: Update Toolset. I registered a new license. My previous developer had a license on the site. I deactivated it and installed the new site key.
See screenshot from the dashboard

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

[Waqar]

Hi,

Thank you for contacting us and I'd be happy to assist.

It seems that your website's base domain/URL has changed since this site key was generated or the site key was generated for a different website.

Every Toolset site key is generated for an individual website's address, which is why when that is changed, you'll need to generate a new one.

I would suggest regenerating the site key for your current website, closely following these steps:

- Please go to your Toolset account's sites management page: https://toolset.com/account/sites/
- Remove the site key that you've used for this website
- Register the same site again, making sure that the URL matches the one set at WP Admin -> Settings -> General -> Site Address (URL)
- Go to your site dashboard again and register the plugin with the newly generated key.
( ref: https://toolset.com/faq/how-to-install-and-register-toolset/ )

Please let me know how it goes and if you need any further assistance around this.

regards,
Waqar

[lisaJ-3]

Thank you for the details. I did everything listed and I'm still seeing this message attached. I also included the debugging report:

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[Waqar]

Thanks for writing back and sorry to learn that the issue still persists.

Can you please share temporary admin login details, in reply to this message?

Note: Your next reply will be private and making a complete backup copy is recommended before sharing the access details.

[lisaJ-3]

Yes, please provide an email where I can set you up as a user.

[Waqar]

Normally, you can use any email address to create a temporary admin user account for the support team. We just need the username and the password for the temporary access.

For now, you can use this test email address of mine
test@waqar.xyz

Note: I'm setting your next reply as private again.

[lisaJ-3]

Did you get into the site?

[Waqar]

I have received the email with the password reset link, however, all those links in the email are pointing to a '404' (not found) page.

Also, the regular WordPress admin area login link doesn't work either.

Looks like the website is using some secret URL for the admin area, but it has been changed since the email was sent. If that is correct, can you please share the updated link to log in to the website's admin area?

Note: I'm setting your next reply as private again.

[Waqar]

Thank you for sharing the access details again; I was able to log in to the admin area.

I see that the Toolset site key is now properly registered on the website. Looks like you managed to make it work, after your last reply.

You're welcome to mark this ticket as resolved and start a new one, for each new question or concern.

[lisaJ-3]

My issue is resolved now. Thank you!