Site key issues

This thread is resolved. Here is a description of the problem and solution.

Problem:

The site key is not working.

Solution:

- Go to WordPress Dashboard > Toolset > Settings.
- Scroll down and click the "Toolset Debug Information and Troubleshooting ." link.
- Click the link in Installer Support section.
- If it shows any red or error message please make sure that your hosting service provider or any sort of firewall they use, whitelist the domains below:

https://toolset.com/
https://api.toolset.com/

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This topic contains 4 replies, has 2 voices.

Last updated by michaelH-44 1 year, 2 months ago.

Assisted by: Christopher Amirian.

Author

Posts

January 27, 2023 at 1:15 pm #2542631

michaelH-44

Hello,

The site key for my client's website is not being recognized on the server for some reason. I have updated the current URL to hidden link recently.

When I try updating the plugins, the following error is displayed: Update Failed: undefined.

Could you advise why this is occurring?

Cheers,

January 29, 2023 at 1:51 pm #2543671

Christopher Amirian

Supporter

Languages: English (English )

Hi there,

Would you please follow the steps below?

- Make sure that you are logged in wpml.org.
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Unregister" link to unregister Toolset.
- Click the "Register Toolset" at the right section of the screen.
- Click the "Get a key for this site" link annotated in the screenshot below.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box annotated in the screenshot below.
- Click the "OK" button.

https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

See if the re-registration process fixes the issue?

January 30, 2023 at 9:36 pm #2544571

michaelH-44

Hello,

I followed these steps, and have updated Toolset Blocks and Types, but the communication error is still being displayed on my site.

Cheers,

January 31, 2023 at 2:03 pm #2544967

Christopher Amirian

Supporter

Languages: English (English )

Hi there,

Would you please go to WordPress Dashboard > Updates > Theme and Plugins compatibility with Toolset Dynamic Sources
and click the update button there?

If the message is still there, please follow the steps below:

- Go to WordPress Dashboard > Toolset > Settings.
- Scroll down and click the "Toolset Debug Information and Troubleshooting ." link.
- Click the link in Installer Support section.
- If it shows any red or error message please make sure that your hosting service provider or any sort of firewall they use, whitelist the domains below:

https://toolset.com/
hidden link

Thanks.

January 31, 2023 at 3:32 pm #2544999

michaelH-44

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.