Hello,
The site key for my client's website is not being recognized on the server for some reason. I have updated the current URL to hidden link recently.
When I try updating the plugins, the following error is displayed: Update Failed: undefined.
Could you advise why this is occurring?
Cheers,
Hi there,
Would you please follow the steps below?
- Make sure that you are logged in wpml.org.
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Unregister" link to unregister Toolset.
- Click the "Register Toolset" at the right section of the screen.
- Click the "Get a key for this site" link annotated in the screenshot below.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box annotated in the screenshot below.
- Click the "OK" button.
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed
See if the re-registration process fixes the issue?
Hello,
I followed these steps, and have updated Toolset Blocks and Types, but the communication error is still being displayed on my site.
Cheers,
Hi there,
Would you please go to WordPress Dashboard > Updates > Theme and Plugins compatibility with Toolset Dynamic Sources
and click the update button there?
If the message is still there, please follow the steps below:
- Go to WordPress Dashboard > Toolset > Settings.
- Scroll down and click the "Toolset Debug Information and Troubleshooting ." link.
- Click the link in Installer Support section.
- If it shows any red or error message please make sure that your hosting service provider or any sort of firewall they use, whitelist the domains below:
https://toolset.com/
hidden link
Thanks.
My issue is resolved now. Thank you!
