Site Key - Toolset

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Types plugin

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 4 years ago.

Assisted by: Waqar.

Author

Posts

January 8, 2022 at 8:04 pm #2261781

tashaM

I had to delete and re-install my WordPress site. I'm unable to use the same Site Key, and when I updated the Site Key on your website, I'm still unable to use it. What the next step?

January 10, 2022 at 5:09 am #2262419

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

To make sure that the site key works, I'll suggest the following steps:

1. From the Toolset's sites management page ( https://toolset.com/account/sites/ ), delete the existing key.

2. Next, please generate a new one, making sure to use the same address that is used in the website's "Site Address" field.
( at WP Admin -> Settings -> General )

3. Lastly, please go to your website WP Admin -> Plugins -> Add New -> Commercial and register with this new key.

If the new key still doesn't register successfully, see if any errors or warnings are recorded in the Toolset installer support page at:
{yourwebsite.com}/wp-admin/admin.php?page=otgs-installer-support

Note: you'll replace {yourwebsite.com} with your actual website's address.

I hope this helps and please let me know if you need any further assistance around this.

regards,
Waqar