Single product template stopped working after updating woo commerce to 4.1

This support ticket is created 4 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Content Templates, E-Commerce reference, Reference sites, Views plugin

This topic contains 2 replies, has 2 voices.

Last updated by Minesh 4 years, 6 months ago.

Assisted by: Minesh.

Author

Posts

May 4, 2020 at 2:42 am #1610117

michaelC-30

Tell us what you are trying to do? I am trying to get the single page template to display.

Is there any documentation that you are following? It was all working then just stopped

Is there a similar example that we can see?

Here is how the single product page should look: hidden link
Here is how it is looking after updating on our dev site: hidden link

What is the link to your site? hidden link

May 4, 2020 at 11:42 am #1610625

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please send me access details to your dev site so I can check whats going wrong there.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

May 5, 2020 at 6:16 am #1611719

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I can see that with the following link that the single product content template is not assigned:
=> hidden link

Can you please click on the button "Bind 941 products" and then check if that help you to resolve your issue.