This support ticket is created 4 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.
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Hi there,
I created a signup form that should create an Author user role. But when I test it nothing happens. I set the form to redirect / go to a different page, when the signup is complete, but this doesn't work either.
So
1) The user is not being created
2) The redirect to the next page is not working.
And also - when I am logged out, I can't see the form at all. But it needs to show since you are not logged in if you don't have a user, and this is where you should create your user...
Okay, I figured out how to show the form to not logged in users - now we just need to figure out why the submit button does not create a user and redirect to the next page
Hi, can you replace the "Form Messages" field in the Form? This messages field is used to display error messages when something is wrong, and may give you a better idea of the problem in the Form. Please replace the Form Messages field and let me know what you find out when you submit the Form.
Hi there,
It seemed to be the email that wasn't working. But when I submit the form now, I have set the settings to redirect to another page but when I submit I get a 404 that the page was not found. And the page is created and was one of the available pages I could choose from in the form settings.
Unfortunately Christian is currently off on vacation so I will be handling this ticket for him.
The problem with the redirect is because :
1. You have set it to be in a Post Group called Host Welcome.
2. The Post Group Host Welcome denies access to guests.
3. In order to the see the page the user will need to log in even if they just created their user account as the form does NOT automatically log in the users.
If you were to allow guests to have access to this page then when a user creates an account they will get redirected successfully.
Please let me know if this clears things up for you.
Thanks,
Shane
Looking at the forms all the fields that are on the form are showing up fine.
Secondly were there any major changes to the site that you think could be causing this ? It seems that something is preventing the form from submitting.
Can you try remaking the form and let me know if the problem still remains? Then we can take it from there.
There was some updates for toolset plugin but that's all I can think of as changes. At my end it is only 1 out of 3 forms that show up when I test it without being logged in. If I am logged in as a user it works fine. After submitting the host without being logged in I get a blank page.
