Server Shutdown

This support ticket is created 2 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 2 voices.

Last updated by Minesh 2 years, 7 months ago.

Assisted by: Minesh.

Author

Posts

September 15, 2021 at 11:50 am #2169885

dylanN

Hi Team,

Toolset plugin too much taking time to execute data and facing WordPress database error Server shutdown. Please take a look below link for more details.
hidden link

Waiting for your reply.

Thanks

September 15, 2021 at 12:15 pm #2169913

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please tell me visiting what page/post it throws the WordPress database error ?

September 16, 2021 at 5:08 am #2170547

dylanN

Hello Minesh,

Not a specific page visiting the website then site is down. You can see below link for error log . I checked in error log.
hidden link

September 16, 2021 at 5:15 am #2170555

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

The thing is that I will require steps to reproduce the issue.

Can you please deactivate the user group you created one by one and try to find out what custom user field is causing this issue.

What if you downgrade to Types 3.4.12 - do you see the issue?

You can get the old Types version from the following link:
=> https://toolset.com/download/toolset-types/#changelog

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.