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[Resolved] Server Shutdown

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This topic contains 3 replies, has 2 voices.

Last updated by Minesh 1 month, 1 week ago.

Assigned support staff: Minesh.


Hi Team,

Toolset plugin too much taking time to execute data and facing WordPress database error Server shutdown. Please take a look below link for more details.
hidden link

Waiting for your reply.




Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please tell me visiting what page/post it throws the WordPress database error ?


Hello Minesh,

Not a specific page visiting the website then site is down. You can see below link for error log . I checked in error log.
hidden link



Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

The thing is that I will require steps to reproduce the issue.

Can you please deactivate the user group you created one by one and try to find out what custom user field is causing this issue.

What if you downgrade to Types 3.4.12 - do you see the issue?

You can get the old Types version from the following link: