Hello. Thank you for contacting the Toolset support.
Could you please share access to backend so I can check what's causing this or it's a issue.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).
I have set the next reply to private which means only you and I have access to it.
Well - I checked on your install and I confirm it's not working on your install but the same thing I checked on my local test install and I could not able to reproduce the issue.
Do you see any errors on your error_log file on your server? If yes: could you please share it or share FTP access details with me so I can investigate this further.
I have set the next reply to private which means only you and I have access to it.