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[Resolved] 'Select' Dropdown remaining 'Not Set'

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by jeffK-4 6 years, 9 months ago.

Assisted by: Minesh.

Author
Posts
#631212
Not Set.PNG

I am trying to: Publish or update a custom post, one of the fields being a Select (dropdown menu) that lists the medical field of a convention.

Link to a page where the issue can be seen: hidden link (esp if you go into back end)

I expected to see: The medical field I chose before clicking 'Update' or 'Publish'

Instead, I got: When the page reloads, I get the "--- not set ---" message

#631277

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Could you please share access to backend so I can check what's causing this or it's a issue.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#631833

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - I checked on your install and I confirm it's not working on your install but the same thing I checked on my local test install and I could not able to reproduce the issue.

Do you see any errors on your error_log file on your server? If yes: could you please share it or share FTP access details with me so I can investigate this further.

I have set the next reply to private which means only you and I have access to it.