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[Escalated to 2nd Tier] Search issue

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This topic contains 10 replies, has 1 voice.

Last updated by Christopher Amirian 15 hours, 43 minutes ago.

Assisted by: Christopher Amirian.

Author
Posts
#2789743
#2789744

duplicator package didnt work so i did the all in one import wpress package

#2789745

its the full zip from hosting actually

#2789819

Christopher Amirian
Supporter

Languages: English (English )

Hi,

Thank you for the information. I tried many times to download the package and it failed in the middle of the process.

The 34 G is too big of a file to be able to work on.

Is it possible that you copy your website on your server so I have a way to at least test the content and deactivate/activate plugins without the fear of having bad effect on a live website?

I also tried to check this and it worked ok on my installation so the order and sorting problem might be related to a compatibility with a plugin or the theme , but I can not test it on the login info you gave to me as it seems to be a live website.

Please set the next reply as private to give info for a website that I can do troubleshooting on.

FYI: I tried many times to download, but 34G is too big

#2789875
#2789953

Christopher Amirian
Supporter

Languages: English (English )

Hi,

I asked for a login for a copy/staging version of the website. We do have already the login information for the live website which we can not touch for troubleshooting.

This complicates the matter as I tried many times and the 34 GB is too big to be able to download.

I reported this to the second-tier support to see if they can download the installation to be able to troubleshoot.

Just FYI it will take time as we are in the holiday season.

I will get back to you as soon as I have news.

Thanks.