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[Resolved] Same issue again (RE: ALL of my forms populate with page slugs and content)

This support ticket is created 4 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 3 voices.

Last updated by Sean 4 years, 9 months ago.

Assisted by: Waqar.

Author
Posts
#1839431

I am trying to:

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

I reported this issue previously in another thread:
https://toolset.com/forums/topic/all-of-my-forms-populate-with-page-slugs-and-content/

My forms are again populating with page slugs and content. A fix was applied to my site, but unfortunately it is no longer working

#1839615

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Did you re-order the metaboxes on the forms again?

The fix for this hasn't been published yet, so that will again break the forms. Hopefully the plugin updates including this fix will be out next week.

In the meantime we can apply the same fix again, but we'll need updated site credentials (they are removed from closed/resolved threads), so let me set a private reply.

#1840939

Hi,

Thank you for sharing the admin access.

During testing on my website, I was able to fix this, using these steps:

1. Please make a complete back up copy of the website.

2. At the bottom of your active theme's "functions.php" file, include these lines:


$user_id = 1;
delete_user_meta($user_id, 'meta-box-order_cred-form');

Note: you'll replace 1, with the actual user ID of the admin account that you use.

3. Visit any page of the website's front-end, for example the home page.

4. Check the forms and if the issue has been fixed, you can remove the code lines added in step 2.

I hope this helps and please let me know if you need any further assistance around this.

regards,
Waqar

#1840945

Yes, this worked like a charm!

Thank you so much, Waqar, for your assistance!

#1840949

My issue is resolved now. Thank you!