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[Resolved] Revolution Slider deleted when activated the plugins / not responsive

This thread is resolved. Here is a description of the problem and solution.

Problem:
When I activate: Toolset Layouts and Toolset Avada Integrations my revolution slider disappears.

Solution:
Deactivate Toolset Avada Integrations as the latest version of Layouts is already integrated and integration plugin is now obsolete, you don’t need it anymore to make Layouts plugin work. Deactivating the Avada Integration solved the problem

Relevant Documentation:
https://toolset.com/documentation/user-guides/layouts-theme-integration/

This support ticket is created 7 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Karachi (GMT+05:00)

Author
Posts
#547276
withoutrevo.png
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I am trying to: Im trying to see my revolution slider intact and keep the site responsive, the banner at nieuws isn't 100% width and the background within the pictures aren't either.

I visited this URL: hidden link and hidden link

I expected to see: a revolution slider and full width headers and backgrounds at partners

Instead, I got: nothing and website sized backgrounds and headers

#547346

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi Remy,

Thank you for getting in touch with us. Can you please more clarify the issue? How is this related to Toolset and does this happen when you activated Toolset plugins?

This looks like an issue with Revolution slider so you would need to report it to their support team.

If this is some how related to Toolset plugin, then please provide us step by step details to reproduce this issue. Thank you

#547350

When i activate: Toolset-layouts and Toolset-Avada Integrations my slider dissappears. When deactivate those 2 plugins my revolution slider reappears.

#547377

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hello Remy,

Okay. Could you please also try to check it by deactivating all third-party plugins (except Toolset and revolution slider) and switching back to the Default Theme (e.g. Twenty Sixteen theme) to see for any possible conflicts with any of the plugins or themes?

- Also please deactivate Toolset Avada Integrations as the latest version of Layouts is already integrated and integration plugin is now obsolete, you don’t need it anymore to make Layouts plugin work.

- Looks like Toolset server requirements are not same as required. You can see the minimum Toolset requirements here: https://toolset.com/toolset-requirements/

- MySQL 5.5.5 version in your site, is lower than the required for Toolset.

Please let me know how it goes.
Thank you

#547384

Deactivating the Avada Integration Solved the problem and the site is still responsive. I think the reason why it conflicted is because the plugin was absolete and it activated twice, since its already integrated in the layouts plugin! Thank for your service!

Another quick question, how neccasery is it to update my database? Last time i tried i caused lots of errors on my server lol.

#547390

To get a reply at my question above

#547398

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Great to hear that issue is resolved now. This is not necessary to upgrade MySQL and we have many clients who are using MySQL version 5.5 without any issue. It is suggested when you find any technical issue with Toolset OR for better performance and stability.

#550289

Thank you for your response. My issue has been solved. Thank you very much!

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.