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[Resolved] Review Plugin issue

This support ticket is created 6 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 13 replies, has 2 voices.

Last updated by Luo Yang 6 years, 3 months ago.

Assisted by: Luo Yang.

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#1098844

Hi Luo,

I am trying to implement the rating and review system on my site.
i am using this plugin : hidden link

i can give you a copy to test at your end. pls reply with private field post.

The issue i am having is the shortcode is not outputting anything.

#1099285

Hello,

As your request, I have enabled the private message box, please provide a downloadable URL for the "rating and review system" plugin, and describe detail steps to duplicate the same problem:
The issue i am having is the shortcode is not outputting anything

The detail steps are required, I need to test and debug the problem in my localhost, thanks

#1099415

As I mentioned above, the detail steps are required, I have tried the plugin "Rating Form" in my localhost, the shortcode [rating_form id="1"] works fine in the post content and in the content template, please describe detail steps to duplicate the same problem:
The issue i am having is the shortcode is not outputting anything.

#1099425

Apologies !!!,
i think i got the wrong plugins issue.

it's the second plugin that i've uploaded in the zip file.

the shortcode is [rwp_box] , more info here: hidden link

Pls let me know if you need me to close this and open new one OR you could adjust this post details , thank you

#1099440

Same as above, I have tested the second plugin "Reviewer", the shortcode works fine in the post content and content template, as I mentioned above, please provide details steps. thanks

#1099442

Ok, thanks

The plugin has an option to auto create review for custom post type , the ID will be fetched automatically using this code found here :

<?php echo do_shortcode('[rwp_box id="-1" template="TEMPLATE_ID"]'); ?>

hidden link

i have added this code togther with the shortcode it works only for i post the rest it shows :
"No review found! Insert a valid review ID "

i have reached out for developer too waiting for follow up.

#1099475

Same as above, there isn't the problem you mentioned above:

i have added this code togther with the shortcode it works only for i post the rest it shows :
"No review found! Insert a valid review ID "

I have tested the same shortcode [rwp_box id="-1"] in multiple posts and content template, it does ouput a review form.

According to their document, you will need to:

Disable Automatic Box inside the Reviewer template by unselecting all the post types. Make sure to copy the Template ID you want to use.

hidden link

#1099772

Hi. yes you're partially right.

what work is just the review form .
what doesn't work is the rest of the shortcode in this link

hidden link

Pls look at the output : hidden link
i couldn't get this too with the above shortcodes.

Pls note the output is fine with CPT UI plugin, another plugin to use create custom post types.

#1100207

Please elaborate the new question with more details:

i couldn't get this too with the above shortcodes.

How and where I can see the problem?
I am not familiar with the "Reviewer" plugin, Please describe detail steps to duplicate the same problem, thanks

#1100212

Hi, what i meant is that the shortcode [rwp_box id="-1"] suppose to output full review features,
as in this image: hidden link

#1100236

Hi Just a heads up im using Layout to design the page,
i inserted the shortcode using "content template"

#1100270

As I mentioned above, there isn't the same problem in my localhost, please try these:
1) make sure you are using the latest version of Toolset plugins
2) deactivate other plugins, and switch to wordpress default theme 2017, and test again
3) If the problem still persists, please provide copy of your website, also point out the problem page URL and where I can edit your PHP codes, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

#1100273

Hi, could you setup a test server on your end to test pls.
my host is having issue now. thanks

#1100377

I am checking it with our server manager, will update here if there is a test server for you.

In the mean time, please update this thread when your test site is ready for debug.