[Resolved] REST API checkbox resets after save on staging but works in production

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[sandeepJ]

We are experiencing an issue with Toolset on our staging WordPress environment.

We have several custom post types created through Toolset. In the Post Type settings, there is a "REST API" option. When we enable this option and save the post type, the save appears to succeed. However, after refreshing the page or reopening the post type settings, the REST API option becomes unchecked again.

Because of this, the affected custom post types are not exposed through the WordPress REST API and do not appear in:

/wp-json/wp/v2/types?context=edit

For example, custom post types such as "Jira Integrations" are visible in Toolset and exist in WordPress, but they are not REST-enabled and therefore cannot be discovered through the REST API.

What's confusing is that the same configuration works correctly in our production environment, but on staging the REST API setting does not persist after saving.

Could you help us determine:

1. Why the REST API setting is not being saved on staging.
2. Where Toolset stores this configuration.
3. Whether there are known issues that cause the REST API checkbox to revert after saving.
4. How to correctly enable REST API support for existing Toolset custom post types so they are exposed through the standard WordPress REST API endpoints.

Any guidance on troubleshooting this behavior would be appreciated.

[Minesh]

Hello. Thank you for contacting the Toolset support.

That is really strange. I do not see any other user reported the same issue.

That means it should be specific to your site/server.

In order to make sure there is no conflict with the theme/plugin you use:

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference? if no"

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

[sandeepJ]

Hi Toolset Support
Please find the debug information
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salesforce-integrati, hpqc-integration, almoctaneintegration, clearquestintegratio, zendeskintegration, jenkinsintegration, subversion-integrati, tfvc-integration, gitlab-integrations, microsoft-dynamics, teamforge-integratio, testrail-inte, career, aras, ca-technologies, pgduty-integration, clarity, microfocus-alm-intgn, azure-devops-combine, enterprise-architect, enterprise-arctech, webinars-post, github-integrations, intland-codebeamer1, ebook, newsletter, gitintegration, vmanager-integration, aha-integration, case-studies, press-release, ibm-etm-integration, tosca-integration, gerrit-integrations, qtest-integration, jira-align, hubspot-integrations, redmine-integrations, page-automation, solarwinds-integrati, mbsetool-integration, ptcintegrity-1, ptcintegrity-2, windchill-plm, polarion-integration, snowflake-integratio, zephyr-integration, bmc-helix-integratio, monday-com, xray-for-jira, ibm-ewm-integrations, compare-solutions, elementor_font, elementor_icons","PostSatus":"publish, 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[Minesh]

Based on the debug information you shared, I found that you are using outdated Toolset plugins.

We recommond that you should always run your site with latest Toolset plugins.

*** Please make a FULL BACKUP of your database and website.***
You can download the latest Toolset plugins from your account's Download page:
- https://toolset.com/account/downloads/

Once you download latest Toolset plugins, you can deactivate and delete the existing Toolset plugins from your plugin's page and then try to install and activate the latest Toolset plugins you just downloaded.

[sandeepJ]

Hi Team,

The Toolset plugin is already registered in Production, but in Staging it still shows the "Register" option.

When we click "Register" and try to get a key for the Staging site, we receive an error and cannot complete the registration.

Could you please clarify:

Why does Staging still show the "Register" option?
Does Staging require a separate registration key?
What is causing the registration error?

Also, if we uninstall the current Toolset plugin and install the latest version from your website, will our existing Toolset settings and configurations be retained automatically, or do we need to migrate them manually? If manual steps are required, could you briefly share the recommended process?

[Minesh]

As you are using the outdated Toolset Types plugin version.

I suggest you should try to follow the following steps:
- Deactivate and delete the current Toolset Types plugin using plugins page
- Download the latest Toolset Types plugin from your account's Download page:
=> https://toolset.com/account/downloads/
- Install and activate the Toolset Types plugin
- In order to register it - please follow the steps given with the following Doc:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

[sandeepJ]

I have one concern before proceeding with the uninstall and reinstall.

Since our entire setup is configured using Toolset (custom fields, relationships, content templates, views, etc.), if we deactivate and delete the current Toolset Types plugin and then install the latest version, will all the existing configurations remain intact?

Or is there a risk of losing any Toolset settings/configurations during the process? If so, could you please share the recommended backup and upgrade steps before we proceed?

[Minesh]

When you deactivate and delete the plugin - it will not delete the content you created using Types plugin that is stored in database.

However - to be on the safer side, I suggest you should first either create a staging site and perform the steps I have asked you to follow and check if everything works as expected then you should follow the same steps for your production site.

In any case you must take full backup of your site as in any bad sitution you will have a backup to restore it.