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[Resolved] Reset password form missing username

This support ticket is created 5 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by Armando 5 years, 4 months ago.

Assisted by: Waqar.

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#1319683

Link to a page where the issue can be seen:

hidden link

I expected to see:

username field for reset password

Instead, I got:

password fields only.

The username field is missing.

Thanks!

#1319865

Hi there,

Thank you for contacting us and I'd be happy to assist.

Your website seems to be using the [wpv-reset-password-form] shortcode on the "Reset Password" page ( hidden link ), but it is missing the actual shortcode [wpv-forgot-password-form] which shows a forgot password form, in which the username or email address can be entered.

You can create a new page "Forgot Password" and include this shortcode [wpv-forgot-password-form] in it. Next, the "Reset Password" link on the login page ( hidden link ) can be set to point to this new page.

To learn about these shortcodes and their supported attributes, you can check out the official documentation:
https://toolset.com/documentation/user-guides/views-shortcodes/#wpv-login-form
https://toolset.com/documentation/user-guides/views-shortcodes/#wpv-forgot-password-form
https://toolset.com/documentation/user-guides/views-shortcodes/#wpv-reset-password-form

I hope this helps and please let me know if you need any further assistance around this.

regards,
Waqar

#1323463

My issue is resolved now. Thank you!