Replacing a former licensing for client

This support ticket is created 2 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Tagged: Types plugin

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 2 years, 9 months ago.

Assisted by: Waqar.

Author

Posts

May 24, 2023 at 3:21 pm #2609743

camiM

I just purchased a one site license for a client. Their previous designer didn't renew.

Do I just download the plugins and replace the old ones? I don't see a license code. I attempted to just replace but I'm still getting "cannot connect to toolset" message.

May 25, 2023 at 6:31 am #2609977

Waqar

Hi,

Welcome to Toolset support and I'd be happy to assist.

You don't have to download and install the Toolset plugins again. You'll just register with the new Toolset key.

Please go to the Toolset sites management page ( https://toolset.com/account/sites/ ) and generate a new site key. Just make sure to use the same address that is set in your website's "Site Address" field.
( at WP Admin -> Settings -> General )

After that, you can register this new key on your website from WP Admin -> Plugins -> Add New -> Commercial.

I hope this helps and let me know if you need further assistance.

regards,
Waqar