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[Resolved] Repeating Field Groups And Relationships Stuck On Loading…

This thread is resolved. Here is a description of the problem and solution.

Problem:

Solution:
The user was using "Classic Editor" plugin. You should remove the "Classic Editor" plugin as it is not required.

You can find the proposed solution, in this case, with the following reply:
https://toolset.com/forums/topic/repeating-field-groups-and-relationships-stuck-on-loading/#post-1171321

Relevant Documentation:

This support ticket is created 6 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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This topic contains 10 replies, has 3 voices.

Last updated by benjaminH-2 6 years, 2 months ago.

Assisted by: Minesh.

Author
Posts
#1168922

Hello, my repeating field groups are no longer showing in Admin. It stalls with a Loading... animation message. The content still displays on front-end currently, however.

I've updated to the latest Types versions (3.2.2) and tried switching themes and disabling plugins. No luck. Running latest version of WP with Classic Editor plugin installed.

#1169439

It could be related to this:
https://toolset.com/errata/relationships-metabox-disappears-when-updating-to-types-3-2-2-on-related-posts-edit-screens/

But, I was not able to see the problem with Repeatable Field Groups, they seem to work fine on my end (unless you switch to horizontal view mode, but that is known)

Can you eventually add a copy of the site, using https://toolset.com/faq/provide-supporters-copy-site/ this information?

Thank you!

#1169842

PS Checkout the Schools custom post type, for instance
Seems to be working ok on native WP post types

#1170292

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - The duplicator file you shared is almost 1.9 GB that is too large to download.

Let's check the first few basic debug steps:

1)
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

2)
If #1 does not help - Could you please share problem URL where RFG is NOT loading/working?

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#1171102

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok - thank you for sharing access details. I see another user reporting the same issue with Yoast SEO. I will try to reproduce the issue on a clean install and update you here.

#1171117

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - I've updated the Types plugin version to 3.2.3 and I can see now repeating field groups are displaying:
=> mergedigitalhosting.com/tgs/wp-admin/admin.php?page=wpcf-edit&group_id=1423

Could you please confirm.

#1171293

Yes, correct but I'm on WordPress 4.9.9 with that. It breaks above that.

This thread is taking too long to get replies and I'm under a deadline. I'd like to close it.

#1171321

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Sorry but it looks like we are in a completely opposite time zone so I'm here again to help you.

I see you are using the "Classic Editor" plugin, but you will not need it as with Types 3.2.2 we already offer the way what kind of editor you want to use.
=> https://toolset.com/2018/12/enable-gutenberg-per-page-and-for-entire-post-types/

So, you should remove the "Classic Editor" plugin.

When you will create/edit post type from Toolset => Post Types, it will give you the option to chose what kind of Editor you want to use with your post type.

Please check the following screenshot:
=> hidden link

So, try to update all Toolset plugins to it's latest version as well as update WordPress to 5.0.2. Try to remove "Classic Editor" plugin. If all seems good OK otherwise try to follow the following step.

If you still have issues, try basic debug steps to ensure the possible conflict:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

#1171339

Thanks Minesh. You've been helpful but it's frustrating waiting on the timeszones when I know there are other developers in the same time zone that can help.

Your suggestion worked on my test site but not on my live site, which is odd. Live site is mergedigitalcreative.com/tgs

When I do the same plugin and WP update on live it still has issues. See here: hidden link

I've already tried basic debug steps as I stated in my first post in this support ticket.

Thanks

#1171341

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - due to Christmas we have limited support available in this timezone and now its weekend.

However, I checked the link you shared of your live site:
=> hidden link

I see there is no issue, I see repeating fields, post-relationship meta box all working, See the following screenshot:
=> hidden link

You should try to clear your browser cache or another browser.

#1171351

My issue is resolved now. Thank you