Reordering RFGs and nested RFGs loses some data

This support ticket is created 4 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

This topic is split from https://toolset.com/forums/topic/the-repeating-field-group-inside-anothe-repeating-field-group-not-save-any-data/

Sun	Mon	Tue	Wed	Thu	Fri	Sat
9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-	-	9:00 – 13:00
14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-	-	14:00 – 18:00

Supporter timezone: Africa/Casablanca (GMT+01:00)

Tagged: Toolset Blocks, Views, Views plugin

This topic contains 4 replies, has 2 voices.

Last updated by darmaJ-2 4 years, 1 month ago.

Assisted by: Jamal.

Author

Posts

October 3, 2020 at 10:44 am #1798513

darmaJ-2

Hi Jamal, thanks for your confirmation, so this is not a bug and it's not possible, I can work around with that.

How about the second issue that I encounter :

"The second issue is when I rearrange the item in RFG - Modules Pages, to reorder it and click update the post, some of the data in items in Modules Pages also gone"

Is it a bug or did I miss something?

October 3, 2020 at 10:48 am #1798517

Jamal

First, I thought that this is probably caused by a low value of max_input_vars, so I checked on your website and I can see it at 10000, which should be fine.

So, to be sure, to understand the issue very well, I'd like to ask you to record a short screencast while reproducing this issue. This way, I can see what RFGs are reordered(first or second level), and what fields are lost. And this way, I can try to reproduce this on a clean install.
You can use tools such as Loom or Screencastify.

Thank you!

October 3, 2020 at 1:23 pm #1798653

darmaJ-2

Hi, Jamal thanks for the ticket, okay I will try to record the screen and get back to you at the soonest

October 6, 2020 at 10:30 am #1801561

Jamal

Thank you! I'll be looking forward to your reply.

October 10, 2020 at 2:31 am #1806663

darmaJ-2

Hi Jamal,
I think the issue is the server configuration, so when I try to record it, there is no error as I mentioned earlier, so maybe there is some configuration change by server webmaster, that trigger the error earlier

many thanks for your support so far