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[Resolved] Registration key input field not showing

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 2 replies, has 2 voices.

Last updated by leilaG 5 months, 2 weeks ago.

Assigned support staff: Shane.

Author
Posts
#2434483
key.png

Hello, we unregistered and re-resgistered a new domain and now the key field is not showing under Plugins > commercial > toolset

For site: hidden link

#2434525

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Leila,

Thank you for getting in touch.

I suspected that this happened after the domain change. Usually this issue would happen if there is some form of plugin conflict.

My recommendation here is to temporarily disable all the non-toolset plugins and try again.

Thanks,
Shane

#2438145

Thanks Shane, that worked!