Purchased but Unable to Revalidate

This support ticket is created 4 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Types plugin

This topic contains 2 replies, has 2 voices.

Last updated by mistinaP 4 years, 7 months ago.

Assisted by: Waqar.

Author

Posts

February 9, 2021 at 7:43 pm #1939987

mistinaP

Just purchased. Registered my site here. In WordPress, it keeps telling me if I am still seeing the subscription expired message that I need to revalidate my subscription. I click the Revalidate Subscription button but nothing happens. Instead it just refreshes the page and shows the same message. Image attached.

hidden link

February 10, 2021 at 4:32 am #1940325

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

To fix this, I'll suggest these steps:

1. Please go to WP Admin -> Plugins -> Add New -> Commercial and use the "Unregister Toolset from this site" link to disconnect the existing site key.

2. Next, from WP Admin -> Settings -> General, copy the exact URL used in the "Site Address (URL)" field and use that to generate a new Toolset site key ( https://toolset.com/account/sites/ ).

3. Use the new site key to activate Toolset from the same screen at WP Admin -> Plugins -> Add New -> Commercial.

I hope this helps and let me know how it goes.

regards,
Waqar

March 1, 2021 at 9:11 pm #1971345

mistinaP

Finally had a chance to try what you suggested today. It worked!

Thanks for your help.