This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
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Supporter timezone: Asia/Karachi (GMT+05:00)
Tell us what you are trying to do?
I am setting up purchase of a ticket to an event.
Is there any documentation that you are following?
I followed the instructions in the Toolset Documentation Membership Site re: charging for premium membership: https://toolset.com/lesson-placement/lesson-placements-1645361-1651293/
The event is virtual and we are creating a member account because we have some forms and information that's only available to paid attendees.
The problem:
WooCommerce appears to not see an item automatically entered into the cart through the Toolset Form as an order in some contexts. Right now, this is showing up for me as a problem with the order not showing on the "Orders" tab on the My Account page (see attached photo).
Earlier, I was having a problem where if I set a purchase limit for an item, anything automatically added to the cart through the Toolset Form wasn't counting towards that limit. I want people to only buy one admission ticket. If they completed the User Form, which automatically added Admission to the cart, they could still add another Admission from the Shop page. I have now resolved this part of the issue by marking the Admission Product as a Hidden Product on the product page, but mention it here in case it is helpful in diagnosing why the order wouldn't show up on the orders tab.
What is the link to your site?
hidden link (most of the relevant pages are live but not on the menu. hidden link is where the user form is. It is live, including the live PayPal connection).
