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[Resolved] Products stop displaying after editing size.

This support ticket is created 6 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by Luo Yang 6 years, 11 months ago.

Assisted by: Luo Yang.

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#611528
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Hello!

we added some new products to our webshop which all uses onesize. But when we add onesize to the product they stop working. As soon as we edit a product with onesize, layouts stop displaying that product normale and shows the folloing message: "You need to select a layout for this page. The layout selection is available in the page editor."
I will let my pictures explain the rest.

#611658

Hello,

Thanks for the details, I can login your website, I assume we are talking about this product page:
hidden link
I just tested it in my chrome browser, it works fine, please describe detail steps to duplicate same problem:

As soon as we edit a product with onesize, layouts stop displaying ...

what is the "onesize"? how do you setup it? is it created by other plugins?
Where and how can I edit the product with "onesize"?

#612651
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It works fine because i fixed it by pressing the "use this layout for X products" on the layouts page. The point is that i dont understand how a product can just stop using the layout that has been set. And thats what i would like to find out. The page is online and customers are buying so it's critical that everything is fully operational.

To answer some of your questions:
what is the "onesize"? Onesize is an attribute of size (in norwegian størrelse).
how do you setup it? we use a plugin called maco for syncronisation between a POS system and the webpage.
is it created by other plugins? its mainly created in the POS and after syncronized.
Where and how can I edit the product with "onesize"? This is 2 of the products it was happening with
hidden link
hidden link

It can be edited under the variations tab in product.

#613111

As I mentioned above, I need detail steps to duplicate same problem:
As soon as we edit a product with onesize, layouts stop displaying ...
I tried below steps in your website:
1)Login
2) Open URL
hidden link
3) click "Variations" , #28508 choose option "Enhver Størrelse…", click button "Save Changes"
refresh above URL, I can see this product is assigned to layout "Single Product"
4) #28508 choose option "One size", click button "Save Changes"
refresh above URL, I can see this product is assigned to layout "Single Product"

Please correct me if there is anything missing