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[Resolved] WP Bakery modules failing to load when editing a template

This thread is resolved. Here is a description of the problem and solution.

Problem:
Client has a template designed with WP Bakery, but after some update the modules no longer load correctly when editing the template.

Solution:
Client identified a conflict with the "Easy Tables (vc)
Table Manager for Visual Composer on Steroid" plugin.

This support ticket is created 6 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 4 replies, has 2 voices.

Last updated by ELAN42 6 years, 5 months ago.

Assisted by: Nigel.

Author
Posts
#1089286
Screenshot 2018-08-22 11.14.13.png

I am trying to: edit a website (already done) that have several "modello di contenuto" (content template) done with Page Builder

I expected to: edit things like before

Instead, I got: white pages (no php errors) and it's impossible to edit old already-done & working "content templates"

Look at the screenshot ...

Page Builder (Wp bakery) is current version: 27.06.2018 - ver 5.5.2

#1089479

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

You say there are no PHP errors.

Are there any JS errors in the browser console? From what you describe I would expect to find a problem there.

#1089552
Screenshot 2018-08-22 18.16.07.png

I have this while seeing the page Toolset -> Edit Content Template:
1. L’utilizzo di Mutation Events è deprecato. Al suo posto utilizzare MutationObserver. load-scripts.php:3:9644
2. window.controllers/Controllers è deprecato. Non utilizzarlo per rilevare l’User Agent del browser. ace.js:1:23901

And this opens when I click the "Edit" button:
3. Una richiesta XMLHttpRequest sincrona sul thread principale è deprecata a causa degli effetti negativi sull’esperienza utente. Per ulteriori informazioni consultare hidden link load-scripts.php:4:26272

I attach another screenshot.

I have no problems in other edit.php pages while using Page Builder.

#1090190

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

That last message seems to suggest a problem with the ajax request being made by the page builder to load the details of the module you are editing.

I just updated my test site to the same version of WP Bakery and the latest Toolset plugins and I don't see any such issue.

So the first step to identifying the problem is a no-conflict test.

If you switch theme to twentyseventeen and disable all non-Toolset plugins, then edit the Content Template and try to open a module for editing, does it work?

If so it should be possible to work out where the conflict is coming from by a process of elimination.

If it still doesn't work we'll have to look elsewhere, but I'll wait to hear back from you first.

#1094727

Hello,
We found out the culprit:

"Easy Tables (vc)
Table Manager for Visual Composer on Steroid"

For the time being, we are just disabling this plugin and we'll let their own developers know about it.