[Resolved] problems connecting to second parent

[Author]

Posts

[lisbethW]

I have 3 post types that are connected as follows - "Course" and "Location" are parents of "Course-date".
When I create a course-date I do it through the parent course > Post relationship - where I also try to connect the second parent (img1).

This succeeds only when the desired location is one of the latest saved ones. If the location is one of the "old" ones it gets stuck while searching (img2) even if I write the entire name...

I tried to save without a parent-location and go to the course date post and add it from there, but I get the same issue.

Can you help?

Thanks, Lisbeth

[Minesh Supporter Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30)]

Hello. Thank you for contacting the Toolset support.

I apologize deeply the inconveniences you are facing due to this issue.

*** Please make a FULL BACKUP of your database and website.***

1)
After reviewing debug information you shared with me I found that you are using PHP version 5.5.13 as well as outdated WordPress version. Could you please update WordPress to its latest version 4.4, PHP and MySQL as WordPress it self says that minimum PHP version is required is version 5.6 or greater.
=> https://wordpress.org/about/requirements/

Could you please try to update all Toolset plugins manually to this version and try to resolve your issue. You can download the latest Toolset plugins from:
=> https://toolset.com/account/downloads/

*** Please make a FULL BACKUP of your database and website.***
Please try to follow following steps:
=============================
• Deactivate the Toolset plugin
• Login via FTP to your wp-content/plugins folder
• Delete the Toolset plugin folder
• Go to https://toolset.com/account/downloads/ and download the latest stable Toolset Plugin, then extract it.
• Upload the plugin via FTP to the wp-content/plugins folder.
⌥ alternatively you could upload the .zip file using Dashboard > Plugins > New > Upload

2)
If your issue still persist:
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?

3)
Try to activate WP_DEBUG from wp-config.php file and check for possible errors.

4)
Check if your issue related to following known issue:
=> https://toolset.com/errata/passed-wrong-parameters-message-when-trying-to-add-a-child-post/

[lisbethW]

Hi Minesh,

Thank you for your reply.
I will do the things you suggest tonight, when no one else are busy entering content 🙂

For now, I found out that there has been some mixup with the language-settings for the location post-type. I guess this has had some effect on the selection of the location.
After fixing the language setup it seems that I now can find all the locations, but it still takes a very long time...

I'll get back to you with the results of your suggestions.

/Lisbeth

[Minesh Supporter Languages: English (English ) Timezone: Asia/Kolkata (GMT+05:30)]

Please let me know if you still have any query.

[lisbethW]

Hi Minesh

The location selection finds all the posts now, so in that perspective the problem is solved - but it is VERY slow...

thanks, Lisbeth