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[Resolved] problem working with gravity forms product add on

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This topic contains 2 replies, has 1 voice.

Last updated by Minesh 5 months ago.

Assisted by: Minesh.

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#2787517

Tell us what you are trying to do?\
i have a woocommerce product that uses a toolset layout.
the order for the product is created through a gravity form.
I use a plug in called "WooCommerce Gravity Forms Product Add-Ons" to link the form to a product so that the selections on the form to into the cart when the form is submitted.
I have used it for years and it worked well.
now it is broken.
the order is not added to the cart when I use a toolset layout to display the product order page.
if I disabel the layout and let woocommerce use it's own page template, everything works ok.
seems that toolset layouts is the problem.
any idea how to fix this?

I have copied my site to a staging environ.

// access details removed

The product editing page is:
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The form editing page is:
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On the front end the product order page is:
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#2787518

The page to edit the layout for the product is:
hidden link

#2787872

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Honestly - I do not have any experince with the WooCommerce addon plugin you shared "WooCommerce Gravity Forms Product Add-Ons" and also we do not have any official integration with that plugin.

In addition to that - we do not have Toolset Layouts plugin release since Feb-2024 as you can see with the plugin's changelog page:
=> https://toolset.com/download/toolset-layouts/#changelog

There must be something changed with the addon plugin you use and I also see that the "WooCommerce Gravity Forms Product Add-Ons" recnetly released on 2024.12.09.

What if you try to downgrad the "WooCommerce Gravity Forms Product Add-Ons" and check with few previoius releases and check if that help you to resolve the issue. If any of previuos plugin version works that means there is something changed with the said plugin and that is the issue.