[Resolved] Problem with the website plugin.

[Author]

Posts

[YounesZ5625]

The "Custom Field Group" page on the site will not open for me
And when creating a post, the fields do not appear
I have a lot of custom fields used on the site
A day ago I also tried to delete a field and there was a problem deleting it, and I got a message that it cannot be deleted, contact support,
Now I can't open the fields at all

Thank you
Younes

[Minesh]

Hello. Thank you for contacting the Toolset support.

I'm not sure what would be the issue yet. First I will require some information.

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

What if you enable the WP_DEBUG and also try to log the errors and check the error log file if you see any error:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
define('WP_DISABLE_FATAL_ERROR_HANDLER',true);

That will create a debug.log file in your /wp-content/ directory which you can examine in any text editor.

You can see how to enable debug logging here:
- https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Hello. Thank you for contacting the Toolset support.

I'm not sure what would be the issue yet. First I will require some information.

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

What if you enable the WP_DEBUG and also try to log the errors and check the error log file if you see any error:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
define('WP_DISABLE_FATAL_ERROR_HANDLER',true);

That will create a debug.log file in your /wp-content/ directory which you can examine in any text editor.

You can see how to enable debug logging here:
- https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

I have set the next reply to private which means only you and I have access to it.

[Minesh]

*** Please make a FULL BACKUP of your database and website.***

Can you please tell me exact step information where and what field you would like to delete.

[YounesZ5625]

Attached is a picture of the fields I am unable to delete with the message I am receiving.
Thank you very much.

[Minesh]

Can you please check now.

I've to interact with database and I've deleted the said custom field group from the database. Can you please confirm you do not see those unwanted custom field groups.

[YounesZ5625]

I see that it has been deleted
Is this all the deletions I would like to make or was there a problem with just these fields?

[Minesh]

There should not be any issue with other custom field groups. You should check once and the issue was this those deleted custom fields group only somehow.

[YounesZ5625]

I checked on another field and again it didn't work.

[Minesh]

What field group you want to delete - can you please confirm?

[YounesZ5625]

I have attached the image of the "פרטי תשלום" field that I am trying to delete.

In addition, I have other problems with the fields
I define a field as mandatory, and when filling out the form it is not mandatory
I attach a picture with a red mark on the fields I put in the form and the form can be saved without filling them
And another picture of these fields in the form is found at hidden link

And there are also fields that cannot be retrieved in the post.

Does a large number of fields cause problems?

Thank you very much
Younes

New threads created by Minesh and linked to this one are listed below:

https://toolset.com/forums/topic/split-problem-with-the-website-plugin-delete-custom-field/

[Minesh]

As per our support policy we entertain only one question per ticket. This will help other users searching on the forum. I will split the ticket with your new question. You can mark this ticket resolved.