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[Resolved] Problem visualizing tabbed content after latest update

This support ticket is created 6 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 5 replies, has 2 voices.

Last updated by diyanK 6 years, 5 months ago.

Assisted by: Christian Cox.

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#912352

Hi,

I have tried updating a website to the latest version of Toolset plugins and unfortunately upon update it breaks the visualization of tabbed content. In fact the content is there but you need to click through the tabs back and forth to make it visible.

Original website (still running older version of Toolset plugins) - I will provide in a private message.
Dev server where I updated the plugins to latest versions - I will provide in a private message along with a password to access it(dev environment front-end is pwd protected).

Thanks!
P.S. I realize real support will be provided upon giving me the chance to write in a PM.
Just I would like not to disclose information about this client publicly.

#912359

Upon troubleshooting I realized the tabbed content are missing the "active" class for the first item (default).

If I manually add the "active" class to the tabbed content here(via editing the live page source code):

<div class="tab-content">
   <div id="..." class="tab-pane dl-frontend-editor-row ddl-frontend-editor-editable fade in active" ...>
...

..It will work as expected. And this is why content is being visualized properly after going back and forth through tabs, because the "active" class is being assigned upon clicking the tab link.

Hope that helps.

#912365

Upon further research I have found out the issue to be self-correcting after following this simple procedure:

1. Open the problematic page using the Layouts Editor
2. Click the Save button.

I believe to have found out a bug affecting the migration process.
While a simple solution was given it may be a good idea to acknowledge the bug by verifying it's existence in your own test environment.

Hopefully my troubleshooting has helped enrich the knowledge base regarding the transition to latest versions of Toolset plugins.

#912409

I can confirm the problem occurs after updating the Layouts plugin.

#912615

Hi, I'll be glad to take a look with the private credentials. There was recently a ticket related to active tabs, so I suspect this could be related: https://toolset.com/forums/topic/layouts-2-1-destroys-my-page-design/

I will take a closer look and let you know what I find out.

#912621

Well actually there is nothing to look at right now as I have updated and fixed both the live website and the dev one.

If you want to delve deeper into this I guess you’ll have to experiment on your own - create some layouts with toolset versions prior to the latest update and migrate to the updated one.

I am closing the ticket as I believe the issue to be fixed now.