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[Resolved] Problem Update toolset types to 3.3.6

This thread is resolved. Here is a description of the problem and solution.

Problem:
Problem Update toolset types to 3.3.6

Solution:
I just renamed the existing types plugin folder and then using the following plugin I tried to install the Types plugin:
=> https://www.yoursite.com/wp-admin/plugin-install.php?tab=commercial

Relevant Documentation:
=> https://toolset.com/faq/how-to-install-and-register-toolset/

This support ticket is created 4 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 0.31 hours from now. Thank you for your understanding.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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This topic contains 7 replies, has 2 voices.

Last updated by ralphG 4 years, 6 months ago.

Assisted by: Minesh.

Author
Posts
#1365729

Tell us what you are trying to do?
Update toolset types.

Is there any documentation that you are following?
None.

Is there a similar example that we can see?
I don't know.

I tried to update toolset type, but the update have not finished properly and now the plugin don't appear in the plugin list (plugin -> installed plugins), only custom fields don't appear, but views works.
So I don't know if the plugin is correctly updated..

Do I have to delete the plugin and reinstall it ?
Now I get this in the wordpress backoffice :
"
The following plugins are required for WooCommerce Views to run properly:

Types
"

#1366007

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is really strange as no other user reported the issue yet.

Can you please share access details so I can check what's going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#1366339

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

The error was displayed because types plugin directory already existed within your plugins directory.

I just renamed the existing types plugin folder and then using the following plugin I tried to install the Types plugin:
=> hidden link

I can see its successfully installed. Now, you should try to update other plugins as well.

#1366353

Thank you verymuch!!!

So to update toolset plugins, I have to use this link instead of the standard way ?

I'll check other plugins.

#1366355

Since the plugin is correclty updated now, can I remove the old types plugin folder?

#1367067

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Yes - that is correct. ]

You should follow the following Doc to install/update Toolset plugins:
=> https://toolset.com/faq/how-to-install-and-register-toolset/

#1368387

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

May I kindly ask you to mark resolve this ticket.

#1369395

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.