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[Resolved] Preview not possible

This support ticket is created 3 years, 12 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 9 replies, has 2 voices.

Last updated by Shane 3 years, 12 months ago.

Assisted by: Shane.

Author
Posts
#1940761
Edit_Content_Template_‹_Naschhaus_—_WordPress.jpg
Marabou_Daim__200g__-_Naschhaus-2.jpg

Hi,

when I create a product detail page, then refresh it, I can't preview it. I end up with the original detail page from my template.

What am I doing wrong?

I would like to create a new product detail page.
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Thanks and greetings
Andreas

#1940955

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andreas,

Thank you for getting in touch.

In order to check on this issue for you, would you mind allowing me to have admin access to the site so that I can check to see that all the Toolset components related to this are correctly setup ?

I've enabled the private fields for your next response so that you can provide the credentials.

Thanks,
Shane

#1941027
screen.jpg

Hey sorry,

I just had to disable the plugin once. Apparently it is changing the other pages.
It moves the offer percentages. See screenshot. When I deactivate it, everything is okay again.
Why is it going to other pages?

hidden link

Thanks
Andreas

#1941041

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andreas,

Thank you for the credentials, this should now be working. The problem was that the incorrect templates were selected in the Woocommerce Blocks plugin settings at Toolset -> Woocommerce Blocks.

If you go to the link below you will see that the Product Template File is now set to "WooCommerce Views plugin default single product template" and the Product Archive Template File is set to "WooCommerce Views plugin default product archive template".

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As you can see your templates should now be showing up on the frontend.
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Please let me know if this helps.
Thanks,
Shane

#1941065

Hey Shane,

thanks a lot!
Did you see the problem above?

#1941071

HELP!
Now nothing works at all?!
hidden link

I don't see anything anymore with the products.
Sorry, this is too wild for me. I thought I can work on the template in the background.
I deactivated it again.
The page is up and running.

In addition, the problem persists:

I just had to disable the plugin once. Apparently it is changing the other pages.
It moves the offer percentages. See screenshot. When I deactivate it, everything is okay again.
Why is it going to other pages?

hidden link

Greetings
Andreas

#1941077

I have deactivated the plugin. My product pages were empty.
I think I will not become a friend with the plugin. Very sad.

Is it not possible to create a template for a product page in the background first and test it?

#1941297

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andreas,

I had a look at the percentage issue and this is being caused by some additional classes being added by our Woocommerce views plugin. To fix this you can just add the CSS below to your site.

.woocommerce span.onsale{
position: relative !important;
}

I don't see anything anymore with the products.
Sorry, this is too wild for me. I thought I can work on the template in the background.
I deactivated it again.
The page is up and running.

This occurs because there is an empty content template assigned to the products. Unfortunately given that you need to select the WooCommerce Views template for the custom archives you won't be able to test out your template before applying it.

Essentially once you've selected the WooCommerce Views template it is expecting that you will be using a custom product template to design your product pages.

The best advise that I can give is to place the site into maintenance mode to work on the custom template before making it available again to the general public.

Please let me know if this helps.
Thanks,
Shane

#1942105

Hey Shane,

thanks for your help.
I would do it differently then. Can I create a template on the staging page? Then I would do it there and after that you can export and import it for sure or?

How would that work?
Greetings
Andreas

#1942451

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andreas,

When you say "Staging Page" are you referring to a separate copy of your entire website ? If so then yes you can create your template on the Staging website and then export it from the staging site and import it into your live site using the Views export/import tool located in Toolset -> Export/Import.

Thanks,
Shane