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[Resolved] Post Field Control

This support ticket is created 6 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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This topic contains 9 replies, has 2 voices.

Last updated by julieP 6 years, 5 months ago.

Assisted by: Minesh.

Author
Posts
#919505
Post Field Control Hangs.JPG

I'm developing a site and noticed that when I follow the 'Post Field Control' link to /wp-admin/admin.php?page=types-field-control&domain=posts, all I'm seeing is the spinner (see uploaded image). This applies whether custom fields exist or not.

I have:

1. reinstalled a vanilla site using Astra theme, up to date Types, Views, Access & Forms - the problem persists
2. changed to 2017 theme - problem persists
3. rolled back to View 2.6 and Types 3.0 - problem persists

This install is multi-site. I have a live multi site and a live non multi site and they are both fine. All use the same host.

Any ideas please?

#919737

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - I checked with minimum setup with my test install but I do not able to see the issue.

Do you see any error on your browser's console or do you have any error logs to share?

#919808

Hi Minesh

Thank you for trying to replicate this. No error logs are being produced (I have debug.log and server-side error logs enabled). No errors being returned in browser either.

I've repeated a fresh install again this morning, uploaded and activated Astra theme (no child) and only Types. Still the problem persists.

What I have noticed is I'm not being asked to register Types. Could this be something to do with it??

I have files and database dumps ready if you could take a look?

Thanks

#919815

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

What I have noticed is I'm not being asked to register Types. Could this be something to do with it??
=> NO, i dont think so that could be the issue here.

What if you try to check with default 2017 theme?

Do you have test site setup?

#919897

Aha - that's interesting; once I'd activated 2017 and then re-activated Astra theme, the problem has gone away. Any idea why this might have happened?

#919901

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

This must be related to cache or something.

#919903

never experienced it before & I'm not using a caching plugin as this is a development site.

#919949

I've realised I had been redirected back to the post group page when I activated 2017 so mistakenly thought the issue was solved but it isn't. I'm unable to see all my custom fields via post field control even with 2017.

I've used my browser's inspection tool and this is showing as an error:-

Uncaught ReferenceError: Unable to process binding "checked: function(){return allVisibleItemsSelection }"
Message: allVisibleItemsSelection is not defined
at checked (eval at parseBindingsString (knockout-3.4.0.js?ver=3.4.0:68), <anonymous>:3:60)
at init (knockout-3.4.0.js?ver=3.4.0:88)
at knockout-3.4.0.js?ver=3.4.0:72
at Object.w (knockout-3.4.0.js?ver=3.4.0:39)
at knockout-3.4.0.js?ver=3.4.0:71
at Object.q (knockout-3.4.0.js?ver=3.4.0:11)
at m (knockout-3.4.0.js?ver=3.4.0:71)
at k (knockout-3.4.0.js?ver=3.4.0:69)
at g (knockout-3.4.0.js?ver=3.4.0:69)
at k (knockout-3.4.0.js?ver=3.4.0:69)

This error isn't coming up on any other wp-admin pages.

I've tried changing PHP from 7.0 to 7.2 but no change.

I imported the fields via a module created using Module Manager at a time when the origin site was using a version of Types pre 3.0. Could this be the issue?

#920154

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I imported the fields via a module created using Module Manager at a time when the origin site was using a version of Types pre 3.0. Could this be the issue?
=> Yes - it could be - could you please check with backup which is before you imported the fields and check if that helps.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#920166

Hi Minesh

I have some good news! I've been making some changes to some of my Content Templates this morning and inexplicably I can now see custom fields via post field control! I can't pinpoint anything precisely but I think it might have had something to do with using a types field shortcode for an non-existent custom field. Seems a bit odd; I would expect to simply not see any output in this scenario but it's the only explanation I can see.

I'm going to keep an eye on things and keep my file & database dumps in case the issue re-occurs.

Many thanks for your help