Plugin Update failure.

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Tagged: How to build a site with Toolset

This topic contains 5 replies, has 2 voices.

Last updated by maxfieldB 4 years, 9 months ago.

Assisted by: Beda.

Author

Posts

January 30, 2020 at 6:20 am #1486095

maxfieldB

Tell us what you are trying to do?
Updated my plugins, however when I do, it causes a failure (attached image).

Is there any documentation that you are following?
No

Is there a similar example that we can see?
No

What is the link to your site?
hidden link

January 30, 2020 at 6:21 am #1486097

maxfieldB

Screen Shot 2020-01-29 at 10.13.15 PM.png

see attached image

January 30, 2020 at 8:37 am #1486355

Beda

This is a strange error - where does it happen?

In the Plugins list, or Commercial Installer, or Dashboard > Updates section?
Can you head to wp-admin/admin.php?page=otgs-installer-support and send me a screenshot of that?

If you need the update immediately, you can always grab it manually from https://toolset.com/account/downloads/ and follow the manual update steps https://toolset.com/faq/how-to-install-and-register-toolset/

But if you have the time, I would like to analyse it and if possible adjust/fix so you can simply use the Update button.

I also suggest enabling WP Debug and letting me know if any error happens during the update.
https://codex.wordpress.org/WP_DEBUG

January 30, 2020 at 8:52 am #1486371

maxfieldB

Screen Shot 2020-01-30 at 12.51.22 AM.png

I get the failure message inside the plugin window.

January 30, 2020 at 9:17 am #1486483

Beda

Can you try to do the steps recommended and feedback with the results?

February 1, 2020 at 10:09 pm #1489427

maxfieldB

My issue is resolved now. Thank you!