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[Resolved] Plugin update

This support ticket is created 3 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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This topic contains 2 replies, has 2 voices.

Last updated by stefaniH 3 years, 8 months ago.

Assisted by: Waqar.

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#2382371
Screen Shot 2022-06-10 at 5.50.11 PM.png

Tell us what you are trying to do? I just installed the license key on this site today. It hasn't been updated in a long time (likely years, as you'll see in the screenshot below). It's not letting me update it, but it says it will be automatically updated in 10 hours. Earlier, it said 4 hours. What can I do to force the update? Do I need to deactivate, then install and active an updated version, then remove the old version? Doing so won't cause anything to go away, correct?

What is the link to your site? hidden link

Thank you!

#2383527

Hi,

Thank you for contacting us and I'd be happy to assist.

As the Toolset Types plugin on the website is very old, you'll need to update it manually.

Here are the steps that I'll recommend:

1. Please make a full backup copy of the website.

2. Deactivate and delete all Toolset plugins.
( this won't remove the data related to the Toolset plugins )

3. From the Toolset downloads page download the "OTGS Installer" plugin and install and activate it on the website:
https://toolset.com/account/downloads/

4. After registering the Toolset site key on the website, you'll be able to install and upgrade Toolset plugins, right from the admin area:
https://toolset.com/faq/how-to-install-and-register-toolset/

I hope this helps and please let me know if you need any further assistance around this.

regards,
Waqar

#2383839

My issue is resolved now. Thank you!