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[Resolved] Plugin Installation problem

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 2 replies, has 2 voices.

Last updated by soniaS 3 years, 10 months ago.

Assisted by: Waqar.

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#2000451

Hi

I am trying to install your plugin types.3.4.7 in a new site but during unpacking this message appears

Impossibile creare la directory. types/application/models/field/group/Term

Also with FTP the installation fails.
can you help me?

Thanks

#2000651

Hi,

Thank you for contacting us and I'd be happy to assist.

An error message like this can be seen, in any of the following cases:

1. If it is a new hosting account and the server environment is still being set up.

2. If the files and folder permissions are not correctly set on the server.
( ref: https://wordpress.org/support/article/changing-file-permissions/#permission-scheme-for-wordpress )

3. No more disk space is available on the server.

4. Server's security measures are incorrectly flagging the plugin installation script/files as suspicious activity and blocking them.

I'll recommend getting in touch with your hosting support team, to see if any of the above cases apply to your website.

I hope this helps and please let me know how it goes.

regards,
Waqar

#2002007

My issue is resolved now. Thank you!