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[Resolved] Photo not showing correctly

This support ticket is created 5 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by Christian Cox 5 years, 1 month ago.

Assisted by: Christian Cox.

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#1390421
screencapture.png

I have a post type called directors. It is fo a board of directors. Two of the photos are not displaying correctly. I have reloaded to media library but does the same thing. Attached is a screenshot. Maybe I need a fresh set of eyes.

#1390733

Hi, I believe the root problem here is the known issue described in the following erratum post: https://toolset.com/errata/when-using-classic-editor-on-posts-toolset-types-produces-javascript-errors/

Our developers are aware of the problem and working on a fix. I'll be glad to keep you posted here as I receive more information, but for now I don't have a good workaround available.

#1405865

Hi, just a quick update to let you know that the issue I mentioned is scheduled to be resolved in the next release of Types. I'll keep you posted here as I receive information about that release schedule. Thanks for your patience.

#1413619

Hi, the image issue should have been resolved in the latest Types release. Please update to the latest version of Toolset Types and let me know if the issue is not completely resolved. Thank you for your patience!