[Resolved] Photo not resizing correctly when filename contains cyrillic characters

[Author]

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[simonM-5]

Hi Support

When uploading a photo with Cyrillic characters, it is not being resized correctly in the Toolset View "Nanny Profile Photo View". The photo should get resized to 90px x 90px according to the Content Template:

[types field='nanny-user-profile-photo' align='left' size='custom' width='90px' height='90px' proportional='false' style='border-radius: 50%'][/types]

If I rename the same photo by removing the Cyrillic characters, the photo is resized correctly to 90px x 90px.

Original filename:
изображение_viber_2022-05-05_12-43-01-017-1.jpg

Same photo with different filename:
viber_2022-05-05_12-43-01-017-1.jpg

When the photo contains the Cyrillic characters it appears way too big and messes up the layout of our view "Find a Native Nanny Search and Results View", which has the view "Nanny Profile Photo View" embedded in it.

Any idea what the issue could be? As far as I know everything is set up to UTF-8 both on our database and in our wp-config settings.

define( 'DB_CHARSET', 'utf8mb4' );
define( 'DB_COLLATE', 'utf8mb4_unicode_ci' );

Kind regards
Simon

[Shane]

Hi Simon,

I was able to replicate the issue and provided a sandbox site to our 2nd tier team with the problem replicated. Once there is an update on the escalated ticket I will let you know.

Thanks,
Shane

[Shane]

Hi Simon,

Our 2nd tier team has responded and provided a patch for this.
You can download the patch at the link below.
https://toolset.com/patches/image.php.zip

Unzip the image.php file and replace the file of the same name at types/vendor/toolset/types/embedded/views/image.php

Thanks,
Shane

[simonM-5]

Hi Shane

Thanks for the fast, professional support. I can confirm the patch resolves the bug.

Thanks and kind regards
Simon

[simonM-5]

My issue is resolved now. Thank you!