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[Resolved] PCLZIP_ERR_BAD_FORMAT (-10) when updating from 1.3.9 to 1.4.2

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 1 reply, has 2 voices.

Last updated by Noman 6 years, 9 months ago.

Assisted by: Noman.

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#557668
Capture d’écran 2017-08-08 à 12.15.39.png

I am trying to: update the theme

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:
Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#557733

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi Charles,

This usually can happen in WP due to theme zip does not get extracted properly or download files are broken somehow in the process. Please delete Toolset Starter theme and re-upload it as new after downloading from your account:
https://toolset.com/account/downloads/#toolset-themes

OR you can try to manually upload Starter Theme via FTP which is also a best way in case WP Dashboard theme installation or update is failed.

Thank you

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.