[Resolved] Passwords do not match?

[Author]

Posts

[matthiasG]

We have a working form after some updates. User can't create anymore a account.
Its shows "Passwords do not match".

Here is my code.

<div class="cred-field cred-field-user_pass">
		[cred_field field='user_pass' post='user' value='' urlparam='' class='form-control' output='bootstrap' placeholder='Passwort']
	</div>

	<div class="cred-field cred-field-user_pass2">
		[cred_field field='user_pass2' post='user' value='' urlparam='' class='form-control' output='bootstrap' placeholder='Passwort wiederholen']
	</div>

[matthiasG]

I also tested with your toolset starter theme Version: 1.4.2.
Same i got the message that passwords don't match.

Best Regards

[Minesh]

Hello. Thank you for contacting the Toolset support.

Well - based on the debug information you shared with me I can see that you are using outdated Toolset plugins.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest official released version and try to resolve your issue. You can download the latest Toolset plugins from:
=> https://toolset.com/account/downloads/

If your issue still persits after ALL Toolset plugins update, please do not hesitate to get in touch with me. I'll happy to help you further.

[matthiasG]

Funny, whey i don't get the updates in may backend? I normal see there when a update is out.
I will check and write if it works now.

[Minesh]

Ok fine - please let me know if you need further assistance 🙂

[matthiasG]

As you see (screenshot) i don't get the updates directly. Where can i find the settings page in a network installations?
I want to check if my key is almost set there.

[Minesh]

I just check with my test network install and I can see updates are available. Please check the following screenshot:
=> hidden link

There must be something blocking from your server side - Could you please check whats causing issue there?
OR
Alternatively - you can update your plugins manually by downloading it from your Accounts page:
=> https://toolset.com/account/downloads/

[matthiasG]

Updates don't fix the problem. "Passwords do not match" message is showing again.
I try with "123456789a" as a password. When i enter the same string in the second field the error message pop up.

[Minesh]

Ok - so I need to know how you setup your CRED form.

I need exact step information to reproduce this issue

OR

Temporary access details of your site with problem URL where I can see your settings and I should debug issue further.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

[matthiasG]

Oky backup is done.

[Minesh]

I just checked with my test site and I do not see the issue with my test site - with my test site user is created successfully.

In order to minimize the cause of the issue:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

[matthiasG]

So.
1. I use your starter theme
2. deactivated all plugins
3. only toolset are active
4. deactivated all plugins networkwide (3 set for network)
5. test with the same result it show me the message.

[Minesh]

Well - This is really strange. I just do not able to replicate this issue on my install both simple site and on network site.

- Could you please check removing browser cache you have?
- What if you try to create same kind of form and put on normal page and check if that works.

[matthiasG]

I clear browser cache and also check on a different browser.
So i tested with a new created form and i got the same error.
And yes i also tested with the standard theme from you.

[Minesh]

Uffs - dont know whats going wrong there.

Could you please share copy of your site and I will debug this issue further:
=> https://toolset.com/faq/provide-supporters-copy-site/

I have set the next reply to private which means only you and I have access to it.