Password reset does not work

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Access plugin, Controlling access to content editing

This topic contains 2 replies, has 2 voices.

Last updated by serenus 5 years, 9 months ago.

Assisted by: Waqar.

Author

Posts

February 13, 2019 at 6:36 am #1199649

serenus

I am trying to: use the recover function

Link to a page where the issue can be seen: hidden link

I expected to see: recover with the unique ID

Instead, I got: it automatically redirects to hidden link.

I use the [wpv-reset-password-form] as is. No redirect.

February 13, 2019 at 2:06 pm #1199964

Waqar

Hi there,

Thank you for waiting.

I noticed that your actual "Reset password" page ( hidden link ) had the permalink set to "hidden link".
(because it is a child page of the "Community" page)

But in the shortcode for the "Recover password" page ( hidden link ), the old/wrong permalink was used for the reset password page:


[wpv-forgot-password-form reset_password_url='[wpv-bloginfo show="url"]/reset/']

WordPress was automatically redirecting from old permalink to the new one, but some security information was getting lost, due to this redirection.

I've updated the shortcode to use the correct permalink and the password reset link is working now.


[wpv-forgot-password-form reset_password_url='[wpv-bloginfo show="url"]/community/reset/']

Note: I added a test user "tssupport" for testing, but it can be deleted now.

regards,
Waqar

February 14, 2019 at 10:50 pm #1200752

serenus

My issue is resolved now. Thank you!