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[Resolved] Parametric Search is really slow to load or page gives error

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 9 replies, has 2 voices.

Last updated by Beda 6 years, 5 months ago.

Assigned support staff: Beda.

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#378724
pageerror.png

I am trying to:

It seems that any of the pages on our website that is a parametric search is running REALLY slow or the page is not running at all. We get a site temporarily unavailable. The only way we can get the page to load up is if we separate the search box from the search results in multiple page. We want both to appear on the same page, because we need ajax to filter results below the search box.

Refer to these URLs:

hidden link
hidden link
hidden link

Any ideas how we can speed the pages up that have the parametric search? We've tried disabling other plugins and have had no luck.

#378875

You can refer to this DOC:
https://toolset.com/documentation/user-guides/how-to-use-views-parametric-search-on-large-sites/

There we describe how to set Views on large sites and achieve great results.

Please could you, if the issue persist, provide details about your server?
It might also be due to shared environment on the Server

Your Debug Informations could also be useful:
https://toolset.com/faq/provide-debug-information-faster-support/

Please don't hesitate to inform me in case the issue persists

Thank you

#379282

I've added cache="off" to the shortcode but the parametric search is still lagging a bit. Here is the debugging information. Do you have any other suggestions?

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#379283

Also, the website has been moved over to WP-Engine now. Here is the url:

hidden link

pop-up

Username: demo
Password: 817aa0

#379370

You use many Plugins + a Custom theme.

First all basic steps must be accomplished, which are usual in debugging issues.

1. Does the issue also persist with a WordPress Default Theme and NO Plugins BUT the Toolset Plugins?

If not, could you then re-enable the Plugins one after the other, and check the issue each time you enable a plugin?
Please report me when the issue comes back
It might also be due to the Theme.
Please do reactivate your Theme only after you are sure the issue isn't coming form a 3rd Party Plugin.
(also repeat with WPML)

2. I've added cache="off" to the shortcode but the parametric search is still lagging a bit. Here is the debugging information. Do you have any other suggestions?

If WPML is enabled Views will not cache, this is to ensure MultiLingual feature:
https://toolset.com/documentation/user-guides/how-to-use-views-parametric-search-on-large-sites/

3. I am just now debugging another Ticket where Views is responsible for 400 Queries and 3 seconds load time on parametric Searches, which include lots of Query settings and HTML conditional.
https://toolset.com/forums/topic/site-very-slow-admin-and-public-page/

If your case is similar please prepare a Debug Site (DEV) where I can login and see, or, better, a sites snapshot if possible.
We usually recommend the free Plugin "Duplicator" for this porpoise.

Please try to provide a snapshot of a site where only Toolset and WPML is used, with no customized code and other plugins.

If you already know how Duplicator works
(http://wordpress.org/plugins/duplicator/),
please skip the following steps and just send me the installer file and the zipped package you downloaded.

★ Duplicator Instructions
hidden link
Send me both files (you probably want to use DropBox, Google Drive, or similar services, as the snapshot file will be quite big)

❌ IMPORTANT ❌
Remember to create or keep an admin account for me before creating the snapshot, or I won't be able to login. You may delete the new admin account once the snapshot has been built.

I will enable your next answer as private so you can provide me the information securely.

Thank you for your patience.

#379372

Please also try this:

Change the parametric search settings to "Choose individual setting manually", and check the option to "Always show all values for inputs".
This should remove the extra queries.

Thanks

#379825

Hi there, I'm just following up to see if you have received the login credentials and have had a chance to look at the issues yet?

#379944

Yes, I have received them

Can you confirm all my questions from:
https://toolset.com/forums/topic/parametric-search-is-really-slow-to-load-or-page-gives-error/#post-379370

And:
https://toolset.com/forums/topic/parametric-search-is-really-slow-to-load-or-page-gives-error/#post-379372

I will meanwhile check some settings on the page, but since you did not confirm if this is a Test Site, I will not make any changes.

Thank you

#379990

Hi there,
This is a test site and you are able to make changes to the settings if needed.

#380081

Can you please follow my instructions and confirm the steps success or fail?
https://toolset.com/forums/topic/parametric-search-is-really-slow-to-load-or-page-gives-error/#post-379370
https://toolset.com/forums/topic/parametric-search-is-really-slow-to-load-or-page-gives-error/#post-379372

I tested some of the Views you provided in the private reply:
hidden link
hidden link
hidden link
The Views load results on the same page, amazingly fast, and are not presenting any issues

I see you use WPML and all those Plugins are outdated.

I would suggest to update not only them, but also the rest of the Plugins (Not OTGS plugins)

If I miss some steps in reproduction of the issue please can you add a detailed step by step description along with the Test results of above?

Thank you