Pages attempting to display more than 20 items have suddenly stopped loading

This support ticket is created 4 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Views plugin

This topic contains 4 replies, has 3 voices.

Last updated by julieP-6 4 years, 11 months ago.

Assisted by: Waqar.

Author

Posts

January 14, 2021 at 10:36 am #1905059

julieP-6

I am trying to: Display a page with a Toolset view that has been in place and working for over 6 months until yesterday.

Link to a page where the issue can be seen: hidden link

I expected to see: A page showing a list of my CPT results.

Instead, I got: A blank page with this in the source:
<body id="error-page">
<div class="wp-die-message"><p>There has been a critical error on this website.</p><p>Learn more about debugging in WordPress.</p></div></body>
</html>

Other pages with Toolset views that display 20 or fewer items are displaying properly on this site.
I have run the site with debug on and there are no errors.
I have copied the site over to another hosting provider and it results in the same issue.

January 14, 2021 at 2:41 pm #1905447

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

When WordPress intercepts PHP errors like that it sends an email to the site admin with details of the error.

I'm not sure how you have debugging set up, but if you add the following to wp-config.php it will report the errors in /wp-content/debug.log

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
define('WP_DISABLE_FATAL_ERROR_HANDLER',true);

January 14, 2021 at 2:49 pm #1905453

julieP-6

Thank you for the suggestion. I added the lines and reloaded several of the pages that were not working. No email was sent, no /wp-content/debug.log was generated.

January 15, 2021 at 4:51 am #1905985

Waqar

Hi Julie,

Thanks for the update.

I've checked the "In the media" page on your website and it loaded fine, even though the view is set to show more than 20 results.
( screenshot: hidden link )

Have you added any changes to fix this after writing to us?

regards,
Waqar

January 15, 2021 at 1:36 pm #1906481

julieP-6

I appreciate your checking but I spent most of yesterday slogging through this and finally got it solved late last night. Thank you.