[Resolved] Our bibliography is not displaying at all.

[Author]

Posts

[shelleyK]

I am trying to: View the bibliography page but it is not displaying as it should.

Link to a page where the issue can be seen:hidden link

I expected to see: Our bibliography page.

Instead, I got:Nothing.

[Mateus Getulio]

Hey there,

Thanks for your contact and welcome to our support forum!

We might be facing an interaction issue with a third-party functionality, in this case:

- Deactivate all the plugins that are not related to Toolset
- Switch for a moment to a WordPress default theme like Twenty Twenty-one
- If the issue is gone, activate one by one to see with which one there is an interaction issue

Could you please tell me the results of this investigation? Also, can you enable the debug mode? Just add the following code in your wp-config.php file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
  
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
  
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
  
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

Please check the following links to read more about debugging with WordPress.
- https://codex.wordpress.org/Debugging_in_WordPress
- https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging

After adding the code above, try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder. If you locate it there, kindly send us the last lines here in the ticket.

Regards,
Mateus.

[shelleyK]

Can I create a user for you to look into it, my knowledge is limited, if it's ok for me to create a user for you to have a look is there an email address available so I can create a temporary user for you ?

[shelleyK]

I'm not sure if the issue resolved itself or if the team fixed it...