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[Resolved] on plugin update toolset types hangs on updating and disappears from plugin list

This support ticket is created 5 years ago. There's a good chance that you are reading advice that it now obsolete.

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Last updated by Luo Yang 5 years ago.

Assisted by: Luo Yang.

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#1371817

I am trying to:
Please see issue: https://toolset.com/forums/topic/types-plugin-does-not-appear-in-plugin-list-and-cant-update/
This is a re-opening of that ticket.
I just tried updating toolset plugins on another website and got the same result as listed on the previous ticket. This time I was able to pull some lines from the error log file that may be of interest. Another plugin successfully updated but then the updater got stuck while updating toolset types plugin. As before, I had to manually delete the maintenance file to be able to continue working on the site. When I went back to the dashboard it told me there were no more updates though the toolset views plugin is at 2.9.2 (should be 2.9.3) and the toolset types plugin is NOT in the list.
Here are the lines from the error log file.
--------------
[29-Oct-2019 01:18:11 UTC] WordPress database error COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4' for query CREATE TABLE wq_toolset_maps_address_cache
address_passed varchar(190) NOT NULL,
address varchar(255) NOT NULL,
point point NOT NULL,
PRIMARY KEY (address_passed)
) DEFAULT CHARACTER SET utf8mb4 COLLATE utf8_general_ci made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('after_setup_theme'), WP_Hook->do_action, WP_Hook->apply_filters, Types_Main->after_setup_theme, Toolset_Common_Bootstrap::get_instance, Toolset_Common_Bootstrap->__construct, do_action('toolset_common_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, OTGS\Toolset\Maps\Bootstrap->initialize_classes, OTGS\Toolset\Maps\Controller\Troubleshooting\CacheUpdate->init, OTGS\Toolset\Maps\Controller\Cache\CreateDatabaseTable::run, dbDelta
[29-Oct-2019 01:18:12 UTC] WordPress database error COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4' for query CREATE TABLE wq_toolset_maps_address_cache (
address_passed varchar(190) NOT NULL,
address varchar(255) NOT NULL,
point point NOT NULL,
PRIMARY KEY (address_passed)
) DEFAULT CHARACTER SET utf8mb4 COLLATE utf8_general_ci made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('after_setup_theme'), WP_Hook->do_action, WP_Hook->apply_filters, Types_Main->after_setup_theme, Toolset_Common_Bootstrap::get_instance, Toolset_Common_Bootstrap->__construct, do_action('toolset_common_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, OTGS\Toolset\Maps\Bootstrap->initialize_classes, OTGS\Toolset\Maps\Controller\Troubleshooting\CacheUpdate->init, OTGS\Toolset\Maps\Controller\Cache\CreateDatabaseTable::run, dbDelta
[29-Oct-2019 01:18:22 UTC] WordPress database error COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4' for query CREATE TABLE wq_toolset_maps_address_cache (
address_passed varchar(190) NOT NULL,
address varchar(255) NOT NULL,
point point NOT NULL,
PRIMARY KEY (address_passed)
) DEFAULT CHARACTER SET utf8mb4 COLLATE utf8_general_ci made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('after_setup_theme'), WP_Hook->do_action, WP_Hook->apply_filters, Types_Main->after_setup_theme, Toolset_Common_Bootstrap::get_instance, Toolset_Common_Bootstrap->__construct, do_action('toolset_common_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, OTGS\Toolset\Maps\Bootstrap->initialize_classes, OTGS\Toolset\Maps\Controller\Troubleshooting\CacheUpdate->init, OTGS\Toolset\Maps\Controller\Cache\CreateDatabaseTable::run, dbDelta
[29-Oct-2019 01:18:26 UTC] WordPress database error COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4' for query CREATE TABLE wq_toolset_maps_address_cache (
address_passed varchar(190) NOT NULL,
address varchar(255) NOT NULL,
point point NOT NULL,
PRIMARY KEY (address_passed)
) DEFAULT CHARACTER SET utf8mb4 COLLATE utf8_general_ci made by require('wp-blog-header.php'), require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('after_setup_theme'), WP_Hook->do_action, WP_Hook->apply_filters, Types_Main->after_setup_theme, Toolset_Common_Bootstrap::get_instance, Toolset_Common_Bootstrap->__construct, do_action('toolset_common_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, OTGS\Toolset\Maps\Bootstrap->initialize_classes, OTGS\Toolset\Maps\Controller\Troubleshooting\CacheUpdate->init, OTGS\Toolset\Maps\Controller\Cache\CreateDatabaseTable::run, dbDelta
[29-Oct-2019 01:19:03 UTC] WordPress database error COLLATION 'utf8_general_ci' is not valid for CHARACTER SET 'utf8mb4' for query CREATE TABLE wq_toolset_maps_address_cache (
address_passed varchar(190) NOT NULL,
address varchar(255) NOT NULL,
point point NOT NULL,
PRIMARY KEY (address_passed)
) DEFAULT CHARACTER SET utf8mb4 COLLATE utf8_general_ci made by require_once('wp-load.php'), require_once('wp-config.php'), require_once('wp-settings.php'), do_action('after_setup_theme'), WP_Hook->do_action, WP_Hook->apply_filters, Types_Main->after_setup_theme, Toolset_Common_Bootstrap::get_instance, Toolset_Common_Bootstrap->__construct, do_action('toolset_common_loaded'), WP_Hook->do_action, WP_Hook->apply_filters, OTGS\Toolset\Maps\Bootstrap->initialize_classes, OTGS\Toolset\Maps\Controller\Troubleshooting\CacheUpdate->init, OTGS\Toolset\Maps\Controller\Cache\CreateDatabaseTable::run, dbDelta
--------------------------------------------
Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

#1371855

Hello,

I can see the MYSQL errors in the debug logs you provided above:

...COLLATION 'utf8_general_ci' is not valid...

1) It seems that your webserver is using Mariadb version 10.2.26, according to Mariadb document:
hidden link
Mariadb supports "utf8_general_ci" collation, so there should be some problem in your Mariadb database server, I suggest you check it with your webserver provider for it

And according to our document:
https://toolset.com/toolset-requirements/

These are the minimum requirements to run Toolset plugins:
...
MySQL 5.6 and above.

You can might consider to try with MySQL 5.6 and above.

2) To upgrade Toolset plugins, I suggest you try these:
- Install/activate the latest version of Toolset Types plugin manually, you can download it here:
https://toolset.com/account/downloads/
- Follow our document to upgrade other Toolset Plugins:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed
section "Automatic Installation (once you have Types plugin installed)"