I am trying to: Decrease User Access level to 4 from User Access Level 7
Link to my site:
I expected to see: Change User Access Level to 4
Instead, I got: User Access Level did not update and remained 7
Hi, can you tell me the following information:
- What is the role of the current user, "test_user"? What permission levels are selected for "test_user"?
- If you log in as a site administrator, are you able to update the permission level as expected?
- Temporarily deactivate all non-Toolset plugins and activate a default theme like 2017. If the problem is resolved, reactivate your theme and plugins one at a time until the conflict is revealed.
- What is the role of the current user, "test_user"? What permission levels are selected for "test_user"?
A - Custom Role created by toolset
- If you log in as a site administrator, are you able to update the permission level as expected?
A - No, not able to update permission level as administrator
- Temporarily deactivate all non-Toolset plugins and activate a default theme like 2017. If the problem is resolved, reactivate your theme and plugins one at a time until the conflict is revealed.
A - Performed above steps, still not able to update the access level.
We have set it up on our test website
hidden link
user : (removed by admin)
password : (removed by admin)
hidden link
Custom Role : manager > Change Permission > other capabilities
current level 0,1,2,5,6,7,8
if you dis-select 6,7,8 and save, changes wont reflect.
Okay thanks for the explanation. I am able to replicate the same issue when I add a new custom user role, so I am reaching out to my 2nd tier support team for some clarification here. Please stand by, and I will update you as soon as I have some more information.
Hi, just a quick update to let you know our 2nd tier supporters have escalated this issue to our development team as a bug to address in a future version of Access. As soon as I know more about a timeline for the delivery of a solution or workaround, I will update you here.
Hi,
Appreciate that you are addressing this issue, but it is very Urgent for us to get this issue resolved since we are not able to provide access to certain users of our website concerning the privacy issues of features. Will you be able to provide me an approximate timeline?
Hi Vito,
I'm Mohammed, the Toolset support team leader.
Please accept our apologies for any inconvenience. and please be sure that we are careful about your website and your business that uses Toolset.
We already caught the issue, escalated to the second tier and found the bug and in the mean time, the issue is escalated to the development team with high priority and they will fix it ASAP.
Please keep following up this ticket and we will notify you once we get any updates from the development team.
Thanks.
Hi Vito, our developers have created a patch file to resolve this issue. An erratum post will be published shortly describing this issue and the patch process. In the meantime, you can download the patch file here:
hidden link
Then replace the file at /wp-content/plugins/types-access/includes/Ajax_Helper.php
Please let me know if you have any questions about this, or if the problem is not resolved completely.
Hi,
Appreciate that you are solved this issue, I will check over all functionality then I will update you here.
Thanks
Thanks, I'll stand by for your updates.
