No way to add content

This thread is resolved. Here is a description of the problem and solution.

Problem:
Blank screen when try to edit content template

Solution:
1. Please clear / purge / delete CDN cache (e.g. Cloudflare) completely.
2. Please clear out your website cache, plugins cache, server cache (if any), browser cache too.

This support ticket is created 7 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 0.49 hours from now. Thank you for your understanding.

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Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Backend editing, Layouts plugin

This topic contains 2 replies, has 2 voices.

Last updated by Griffin 7 years, 4 months ago.

Assisted by: Noman.

Author

Posts

June 21, 2017 at 3:49 am #539405

Griffin

I am trying to: add a basic content template for pages

I visited this URL: hidden link

I expected to see: A WYSIWIG etc.

Instead, I got: Nothing

June 21, 2017 at 11:13 am #539601

Noman

Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi Griffin,

Thank you for contacting Toolset support. I have tried to debug your issue, I can see that you are using Cloudflare CDN.

1. Please clear / purge / delete Cloudflare cache completely.

2. Please clear out your website cache, plugins cache, server cache (if any), browser cache too.

We have another client who had the similar issue and was also able to solve it,
https://toolset.com/forums/topic/edit-content-template-empty-screen-for-an-existing-template/#post-474819

3. If still issue exists, could you please also try to check it by deactivating all third-party plugins and switching back to the Default Theme (e.g. Twenty Sixteen theme) to see for any possible conflicts with any of the plugins or themes?

*** Please take a FULL BACKUP of your database and website.***
4. If problem still exists, please delete Types and Views plugins and re-install them by downloading again from your Toolset account. Don’t worry all of your Toolset data will be kept as it is.

I hope this will solve the issue. Please let us know how it goes once you are done with above steps.

Thank you

June 21, 2017 at 6:44 pm #539838

Griffin

thanks