This thread is resolved. Here is a description of the problem and solution.
Problem:
The issue here is that when the user is adding a new taxonomy some of the UI elements are missing.
Solution:
In this user's case it was the mbstring php module not active. I would recommend contacting the hosting provider and asking them to enable this module
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| - | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | 9:00 – 12:00 | - |
| - | 13:00 – 18:00 | 13:00 – 18:00 | 13:00 – 18:00 | 14:00 – 18:00 | 13:00 – 18:00 | - |
Supporter timezone: America/Jamaica (GMT-05:00)
This topic contains 11 replies, has 2 voices.
Last updated by 6 years, 7 months ago.
Assisted by: Shane.
I am trying to:
Add a taxonomy called "Document Types" or "Document Categories" that is used with the custom Document type.
Link to a page where the issue can be seen:
This can only be seen from the WP admin
I expected to see:
Screens similar to those shown in your documentation at https://toolset.com/documentation/user-guides/create-custom-taxonomies/
Instead, I got:
The section "Post Types to be used with this Taxonomy" is completely empty. No way to associate with a type, unless done from the type. The "Labels" section is also empty, with no way to add new labels. See uploaded screenshot.
All plugins besides Toolset disabled. The same problem persists. Screenshots attached.
What can I try next?
Hi Todd,
I created the copy and it works fine on my localhost.
Could you update to PHP 7.0 and see if this issue still remains?
Thanks,
Shane
I set WP_DEBUG to true while running PHP 5.6 and got the attached screenshot on the Taxonomy admin page. See attachment and let me know if that helps. I'll change to PHP 7.0 shortly and see if I can get an error message on the white screen.
Let me know if the message in the screenshot helps.
Thanks.
