The problem seems to be that the theme disables Font Awesome, used by Toolset. This is when it is working with a default theme, and the font awesome CSS is missing when using The7 theme: hidden link. If you want to also report it to them, it would be helpful.
Regardless, I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution.
I will get back to you as soon as I get an answer from them.
Hi, Thanks for your efforts. Could you please confirm if someone from your team took backup of this site and database on yesterday? My IT security team got an alert regarding this and they are asking me about it.
Yes, we have made a Duplicator package in order to escalate it to our second tier team - this is a needed step when escalating issues. I hope that it wouldn't be a problem for you.
About the problem, please bear in mind that we might provide updates only in the next week, since we're on holidays for the following days.
We apologizes for the late response. Due to the last Easter holidays we weren't able to answer it before.
Regardless, we have tried to access your website again, but the credentials do not work, and the website throws a 502 bad gateway error. Could you please review it once more?
Your next response will be private again. Please let us know.
After checking a bit more in our Sandbox installation having the7 theme and Toolset, we have checked that if you go to Dashboard > The7 > Icons Manager you have likely check that the The7's implementation of font awesome icons is activated, and that is conflicting with Toolset's implementation. If you remove the Font Awesome icon set on that page then the icons will work correctly on the Access settings page.
Do you actually need the theme's implementation of the icons to be activated? Please let us know this information.
