[Resolved] No email receive after user form submission

[Author]

Posts

[kelvinL-2]

Dear Sir/Madam,

I simply create a user form with all auto-generate to username, nickname and password, I assume the user should receive an email with the new password, the account can successfully be created but no email received. I installed SMTP Mailer and tested, I can receive the test email.

Did I miss some setting when I create this user form or there is no email sent out by default?

I have another form with asking the user to provide username, nickname and password, I auto the do the auto-generate to the username and nickname, what should I do?

Best regards,

Kelvin.

[Shane]

Hi Kelvin,

Thank you for getting in touch.

I suspect here that this is a case where the notifications for the form has not yet been setup.

For a quick tutorial about form notifications I would recommend having a look at our documentation below.
https://toolset.com/course-lesson/send-notifications-when-someone-submits-the-form/

Thanks,
Shane

[kelvinL-2]

Dear Shane,

I know how to set the email notification, but what should I place into the Notification e-mail body? When WP auto-generate the password for a new user, how can I include the new password in the e-mail body?

Please advise the steps.

Best regards,

Kelvin.

[Shane]

Hi Kelvin,

In the Notification body, you should see a button called Placeholders.

This button will allow you to insert components from your form that you would like to be in the notification.

In your case for the username and password it would be.
%%USER_PASSWORD%%
%%USER_USERNAME%%

Please let me know if this helps.
Thanks,
Shane